Reception Assistant – Substitute Contract

Description

Job Summary: We are seeking a Reception Assistant for Alannia Resorts, who will ensure excellent customer service, manage reservations, and contribute to guest satisfaction. Key Highlights: 1. Excellent and personalized customer service 2. End-to-end management of reservations and inquiries 3. Smooth communication with departments At Alannia Resorts, a leading chain in the vacation and resort-camping sector in Spain, we are looking to hire a Reception Assistant for our Alannia Costa Blanca (Crevillente) team. Responsibilities * Ensure excellent and personalized customer service. * Guarantee proper execution of front desk procedures. * Safeguard accurate and confidential handling of guest data. * Contribute to guest satisfaction and loyalty. * Maintain smooth communication with various resort departments. * Comply with the company’s internal quality standards and protocols. * Support the team in achieving the department’s operational goals. Functions * Perform check-in and check-out procedures. * Manage reservations, modifications, and cancellations in the system. * Handle in-person, telephone, and email inquiries. * Provide information on resort services, facilities, operating hours, and activities. * Manage payments, billing, and cash drawer reconciliation. * Record data and update the customer database. * Process incidents and channel complaints according to established protocols. * Coordinate guest arrivals and departures with housekeeping and maintenance departments. * Assist with administrative tasks specific to the reception area. Position Type: Temporary Contract Contract Duration: 5\-6 months Salary: €1,200.00\-€1,600.00 per month Work Location: On-site employment