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Job Summary: NH Hotels & Resorts is seeking a Maître to manage F&B activities and services, ensuring exceptional service and financial profitability while delivering reliable experiences with a human touch. Key Responsibilities: 1. Leads and organizes F&B activities and services 2. Ensures exceptional service and financial profitability 3. Professional development and intercultural opportunities Join our team at **NH Hotels & Resorts**, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong presence across Europe and the Americas, we are now embarking on our journey in countries such as China. You will have the opportunity to deliver reliable guest experiences that combine value, location, and your own personal human touch. Join us in our mission to make every hotel stay extraordinary—meeting the needs of guests who seek functional hotels and resorts with a natural, fresh style and friendly service. Be part of a brand that reflects who you are: functional, natural, down-to-earth, innovative, reliable, and friendly. As **Maître**, you will be responsible for managing and organizing the F&B operations of the hotel (restaurant, banquet hall, room service, etc.), supporting the hotel’s ongoing commitment to delivering exceptional guest service and financial profitability. **What will you do?** --------------------------- * Manage daily operations, ensuring adherence to processes and procedures related to food preparation, quality and service standards, and brand compliance. * Organize, coordinate, and assign restaurant staff activities, tasks, and shifts. * Supervise F&B team service delivery across all areas under your responsibility. * Ensure team members are knowledgeable about and able to offer all available hotel restaurant products and services. * Ensure all information communicated by the hotel’s internal sales department is correctly received and implemented by the F&B team. * Collaborate with the relevant manager to develop menus aligned with the company’s quality standards. * Supervise hotel function room setup for events, arranging rooms based on information provided by the sales department. * Maintain direct and frequent contact with guests to ensure their expectations are met. * Demonstrate excellent knowledge of regular guests by paying attention to their preferences. * Manage and address guest feedback, suggestions, and complaints by developing and implementing action plans. * Develop and implement procedures to manage F&B area quality. * Identify opportunities to increase F&B department revenue through upselling. * Control expenses across all areas under your responsibility and participate in preparing the department’s annual budget. * Recruit, interview, and train team members. * Supervise, provide feedback on, and recognize team members’ performance and development. * Ensure compliance with health, safety, hygiene, and alcohol awareness standards. **What are we looking for?** ------------------ * Minimum 2–3 years’ experience in F&B supervision, performing similar duties in other hotel chains or related industries. * Professional education in hospitality/F&B. * Fluency in the local language is mandatory; English proficiency is highly valued. * Practical knowledge of various computer programs (Microsoft Office, TMS, etc.) and POS systems. * Results-oriented and detail-focused. * Excellent organizational and leadership skills. * Strong commercial knowledge and sales ability. * Interpersonal and communication skills. * Ability to effectively identify and resolve problems. **Why choose us?** ----------------------- At **Minor Hotels Europe & Americas**, we are committed to shaping inspiring careers worldwide and delivering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as: * Global experience—diversity across 150 nationalities. * Challenging professional development opportunities, both nationally and internationally. * A wide range of training programs to enhance skills. * Well-being initiatives, including flexible working conditions. * Employee recognition programs, such as our “Memorable Dates”. * Opportunities to make a difference through our sustainability program and volunteer initiatives. * Staff rates and promotions, including discounts at our hotels worldwide and exclusive benefits via our corporate loyalty program. **Thinking about your next challenge? Apply now!** Minor Hotels Europe & Americas fosters an inclusive workplace where everyone is valued and encouraged equally—therefore, we warmly welcome individuals from all backgrounds and personal abilities.
