Job Summary: As a Guest Service Agent, you will greet guests, manage check-in/out, provide resort information, handle reservations and requests, and ensure guest satisfaction. Key Highlights: 1. Hospitality or customer service experience valued 2. Excellent communication skills and attention to detail 3. Passion for delivering exceptional customer service **Company Description** SO/ Sotogrande is a tribute to fashion and design, gastronomy, wellness, and golf on the Andalusian coast. Surrounded by green hills and valleys with views of the Mediterranean, SO/ Sotogrande Spa \& Golf Resort is located in a unique setting. The resort has revived the welcoming spirit and essence of the historic Cortijo de Santa María de la Higuera, transforming it into an idyllic place where families and friends celebrate life, enjoy serenity together, and embrace a healthy, contemporary lifestyle. It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by 7 of Europe’s best golf courses. It features 152 rooms and 36 suites, along with exceptional facilities including: 3 outdoor swimming pools, private gardens, Kid's Club, 3\.500 m2 spa and fitness center, and bright event venues with views. Its culinary offering comprises 5 Restaurants \& Bars, where you can savor traditional Andalusian flavors, innovative reinterpretations, and signature cocktails. **Job Description** * Greet and welcome guests upon arrival, providing a positive first impression of the resort * Assist guests with check\-in and check\-out procedures, ensuring a smooth and efficient process * Provide information about hotel amenities, local attractions, and respond to guest inquiries * Manage reservations and handle guest requests in a timely and professional manner * Coordinate with other departments to ensure guest needs are met promptly * Maintain a clean and organized reception area * Handle guest complaints and concerns with empathy and work towards satisfactory resolutions * Assist with administrative tasks such as answering phone calls and emails * Promote and upsell hotel services and special offers when appropriate * Ensure compliance with hotel policies and procedures at all times **Requirements** * High school diploma or equivalent required; hospitality or tourism\-related degree preferred * Previous experience in hospitality or customer service is a plus * Excellent communication and interpersonal skills * Strong multitasking abilities and attention to detail * Basic computer skills and familiarity with hotel management software * Knowledge of hospitality industry standards and best practices * Fluency in English required; Spanish language skills highly preferred * Ability to work flexible hours, including evenings, weekends, and holidays * Professional appearance and positive attitude * Strong problem\-solving skills and ability to remain calm under pressure * Passion for delivering exceptional customer service **Additional Information** * Attractive incentive plan. * Significant discounts on hotel services. * Discounts at Accor group hotels and partner companies.