* Los Monteros Marbella Hotel & Spa * Málaga * * ### **Experience** No experience required * ### **Salary** Compensation unspecified * + ### **Area - Position** **Marketing, Advertising and PR** - Public Relations + ### **Category or Level** Technician + - ### **Vacancies** 1 - ### **Applicants** 1 - * ### **Contract** Internship Contract * ### **Working Hours** Full-time Continuous recruitment process. ### **Responsibilities** KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean—a tribute to Marbella’s golden era of the 1970s—featuring 195 rooms and suites, diverse gastronomic venues, a swimming pool, spa, sports facilities, and breathtaking coastal views. A hotel that embodies iconic luxury through Kimpton’s warmth and human connection, located in Marbella’s premier area. At Kimpton you can: Be yourself: Be yourself—bring your authentic self, your best version. Bring your experiences, your personality, your strengths, your creativity. With these ingredients, you’ll personalize our guests’ stays. Lead Yourself: We trust you’ll give your best—take initiative, do the right thing even when no one is watching, find creative ways to surprise our guests and colleagues. We support your growth and continuous improvement. Make it count: Why not improve the lives of those around you? Your life and our guests’ lives. We care about both, so we seek every opportunity to create personalized experiences (Kimpton Moments) for everyone. That passion is what gives meaning to your work. What you do matters. You matter. Working at Kimpton is more than just a job—and certainly unlike any other workplace. We value innovation, creativity, passion, and individuality in every team member; we want each person to be and feel truly themselves. What does the internship involve? As a Guest Experience Trainee, you’ll support the department across all required areas—including reservation management, guest guidance, and serving as a Kimpton ambassador. Your day-to-day responsibilities: \- Welcome guests warmly, promptly, and professionally—recognizing IHG Rewards Club members and returning guests. \- Handle general and unique guest requests. \- Analyze guest feedback and reviews to continuously improve overall ratings, scores, and metrics. \- Provide information on hotel services and facilities. \- Answer phone calls promptly and courteously. \- Collaborate with other departments according to hotel procedures to ensure excellent quality and service. \- Perform other assigned tasks such as room inspections, concierge services, guest special requests and needs, etc. What do we expect from you? \- Eligibility to sign an internship agreement. ### **Requirements** Proficiency in the local language and English; knowledge of additional languages is a plus. \- Proactive, positive, energetic, dynamic, empathetic, team-oriented, and passionate about service. What can you expect from us? \- Opportunities for professional growth within one of the world’s largest hotel companies. \- Training programs and access to IHG’s learning platform. \- Meals during your shift. \- A cool working environment and lots of fun