Job Summary: DABA is seeking a Customer Service & Front Office Agent to join its B2B team, supporting the commercial team and managing customer incidents. Key Highlights: 1. Supporting the commercial team in managing B2B customer incidents. 2. Providing telephone and digital customer service, resolving queries and offering advice. 3. Opportunity for professional development and continuous training. **DABA** specializes in the **Nespresso capsule coffee market development** in Spain and Andorra. **We are the exclusive distributors** of the brand in the markets where we operate. **DABA team members** have the opportunity to represent the values and image of a **leading brand**: *Nespresso*. Nespresso’s objective is to bring excellence and good taste to everything we do. It means doing what is right—not what is easiest—at every step, **from seed to cup experience**. Like *Nespresso*, the DABA team is elegant, customer-oriented, innovative, flexible, results-driven, open-minded, positive… and fully **committed to the shared mission** of **DABA** and *Nespresso*. **Do you want to be part of DABA’s future as a Customer Service \& Front Office Agent?** You will join the B2B team, supporting the commercial team in managing B2B customer incidents and administrative procedures. **What will your day-to-day look like?** * Respond to B2B customer and commercial team needs and incidents via telephone and digital contact. * Advise, guide, and resolve customer queries using your product knowledge and understanding of Nespresso services. * Process administrative tasks arising from each contact. * Track equipment malfunctions and coordinate with technical service workshops. * Process customer data in accordance with current regulations and company policies. **What working schedule do we offer?** 40h/week: Monday to Friday, 10:30 AM–7:00 PM (80% remote). **What makes us different?** * Temporary project. * Variable compensation system linked to objectives. * Hybrid work model: on-site and home office. * Training plan covering product knowledge, customer service techniques, and competency development guides with continuous feedback. * Opportunity to lead your own professional development. In 2025, 25% of vacancies were filled by internal talent. * A socially responsible workplace committed to diversity—welcoming all candidates regardless of age, gender, sexual orientation or gender identity, gender expression and/or sex characteristics, disability (certificate required), or religious beliefs. * And at your workplace—you’ll never run out of coffee and fresh fruit! **This role is for you if…** * You have experience in telephone customer service and efficiently managing administrative support tasks for a sales force. * You are eager to contribute your problem-solving ability and customer service skills. * You aim to uphold the high quality and service standards represented by the Nespresso brand. *DABA is a socially responsible company; therefore, it is committed to creating and developing an inclusive environment welcoming all candidates regardless of age, gender, disability (certificate required), sexual orientation, or religious beliefs.* Company Department: Customer Service Call Center Req ID: 7644
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
