Job Summary: We are seeking a Villa Operations Assistant to ensure proper stay management and coordinate operations for excellent customer service. Key Highlights: 1. End-to-end reservation management and supplier coordination. 2. Supervision of operational tasks and incident management. 3. Customer service and problem resolution. **Description:** ---------------- We are **W2M**! The travel division of the **Iberostar Group**, our growth platform and source of inspiration for achieving leadership. Creators of the most innovative brands across all areas. Fully digital and absolutely personal. Committed to people and sustainability, making travel experiences attractive, innovative, safe, and efficient. We form a team born with an innovative and inquisitive spirit, yet backed by successful experience in our sector. Born free, we aim to break molds and step beyond convention. To strengthen our vacation rental operations in **Lanzarote**, we are looking to hire a **Villa Operations Assistant**, a key role to ensure proper stay management and daily coordination with suppliers and operational teams, guaranteeing excellent customer service at every stage of the trip. **Main Responsibilities:** * End-to-end reservation management: pre-arrival, stay (in-resort), and post-stay. * Coordination and monitoring of cleaning and maintenance suppliers. * Supervision and control of operational tasks (cleanings, incidents, repairs, etc.). * Incident management and tracking via internal IT system. * Emergency phone coverage outside regular working hours on a rotating basis, and handling of urgent incidents. **Requirements:** --------------- ***We need someone who...*** * Holds a Class B1 driver’s license (mandatory). * Has a high level of English (mandatory). * Knowledge of additional languages is a plus. * Prior experience in similar roles within hotels, vacation rentals, or DMCs is valued. ***And we’ll love it if you are...*** * An empathetic person with strong customer orientation. * A solution-oriented, committed individual with high engagement. * Organized, able to prioritize tasks, and skilled at teamwork. * Experienced in operational environments and incident management. ***We’re looking for talent to guarantee operational excellence at destination!***