TELEPHONE AGENT / WITH CATALAN LANGUAGE

Description

Job Summary: We are seeking personnel for telephone customer service in a specialized service for pre-approved loans at a major banking institution, with a strong focus on customer interaction. Key Highlights: 1. Integration into a stable project with potential for continuity 2. Real learning opportunities in the banking sector 3. A close-knit and supportive work environment **Sunday, February 15, 2026** **Valladolid (Valladolid)** **Number of Vacancies (Positions): 5****Responsibilities** **Do you enjoy interacting with customers and are you interested in the banking sector?** **If you are fluent in Catalan and seek stability within a professional environment,** **this opportunity is for you****.****You will join a telephone customer service team for a** **major banking institution****, as part of a specialized unit handling** **pre-approved loans****. You will work in a dynamic environment with clear objectives and the support of a close-knit and well-coordinated team.** **Your Responsibilities****Answer incoming and outgoing calls from banking customers.****Provide information about the terms of pre-approved loans and resolve related queries.****Carry out necessary verifications (data, identity, product eligibility requirements).****Accompany the customer throughout the entire loan acceptance process.****Accurately record information in internal tools (CRM, banking applications).** **Requirements** **What do we require?** **What we are looking for****Prior experience in telephone customer service, banking, insurance, or commercial environments (highly valued,** **but not mandatory****).****Strong communication skills, active listening ability, and customer orientation.****Regular use of computer-based tools.****Availability to work morning and/or afternoon shifts.****Catalan:** **mandatory****.****Spanish: advanced level** **What We Offer** **What do we offer?** **Initial training and ongoing mentoring.****Integration into a stable project with potential for continuity.****Part-time or full-time schedule.****A close-knit work environment, with support from both your team and coordination staff.****Real learning opportunities in the banking sector.****Language allowance** **This position suits you if you feel comfortable speaking on the phone, are motivated to help customers, are excited about developing your career in banking, and wish to leverage your Catalan language proficiency to** **make a difference****.