Position Summary: We are seeking a professional to ensure operational continuity of systems, lead technological evolution, and guarantee alignment with care-related needs. Key Highlights: 1. Key role in support, application administration, and digital transformation 2. Leads the technological evolution of the Foundation 3. Facilitates continuous service improvement and collaborates with teams We seek a responsible professional to ensure operational continuity of systems and lead the Foundation’s technological evolution, ensuring alignment among technology, processes, and care-related needs. The candidate will assume a key role in support, functional administration of corporate applications, digital transformation, and knowledge management—facilitating continuous service improvement and collaborating with internal teams and external vendors. Responsibilities: 1. Corporate Application Administration - Functional administration of JANO: user management, incident handling, enhancements, and improvements. - Management and maintenance of Visual Planning and other operational tools. - Coordination with external technology vendors and monitoring of contracts and SLAs. - Evaluation and implementation of new functionalities and modules in corporate applications. 2. Support and Operational Continuity - Resolution of HW/SW incidents and escalation to vendors as required. - Support for teams using Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). - Coordination with external IT support companies and tracking of interventions. - Ensuring system and service stability, availability, and security. 3. Digital Transformation and Process Improvement - Proposing and implementing digital improvements in care processes and the People & Values area. - Automating administrative and operational processes using office productivity tools and macros. - Managing and maintaining advanced Excel macros for Payroll, Invoicing, and the Care Area. - Participation in and support for strategic technology projects, including data and reporting initiatives. 4. Knowledge Management - Providing basic training and guidance to teams on digital tool usage. - Developing and updating user guides, procedures, and functional technical documentation. - Reducing individual dependency on technological knowledge through dissemination and standardized protocols. * Experience: 3 years. - Demonstrable work experience in systems or corporate application administration. - Advanced proficiency in office applications and technological tools. - Experience supporting multidisciplinary teams and managing vendor relationships. - Ability to autonomously manage a technological environment. Preferred qualifications: - Prior experience in social or healthcare organizations. - Knowledge and experience with JANO or other social/healthcare sector software. - Experience in data integration, analytics tools (Power BI or similar), and reporting. - Practical knowledge of GDPR compliance in systems and information security management. - Experience managing technology projects and agile methodologies. * Bachelor’s Degree or Engineering * Permanent employment contract * Full-time position * Other relevant details: We offer - Permanent contract. - Full-time schedule, Monday to Friday. - Flexible hours: Monday to Thursday approximately 8–9 a.m. to 4:30–5:30 p.m., and Friday 9:00 a.m. to 2:00 p.m. - Remote work is not available. Compensation Compensation details will be provided during the interview.