Job Summary: IZERTIS is seeking a Level 2 Support Technician to manage incidents and service requests, monitor systems, and collaborate on continuous improvement within a public-sector project. Key Highlights: 1. Challenging projects with high-profile clients 2. Dynamic and innovative environment 3. Collaborative culture emphasizing innovation and teamwork ### **Description** At **IZERTIS**, we are looking to hire a **Level 2 Support Technician** for an exciting public-sector project. Will you join our team? **WHAT WE ARE LOOKING FOR?** **Minimum Qualification:** * Vocational Training Technician degree in DAW, DAM, ASIR or equivalent/superior qualification. **Minimum Experience:** * Minimum 2 years’ experience as a systems technician or Level 2 support technician in ICT environments. * Minimum 2 years’ experience in advanced support, incident analysis, and ticketing tools. **Desirable Experience:** * Communications and systems: servers, data centers (CPD), incident escalation. * Quality and methodologies: ITIL, ISO 20000, continuous improvement. * Technological environments: databases (Oracle/MySQL/PostgreSQL), Windows/Linux, networking, J2EE, .NET, SOAP/XML. * Diagnosis, log analysis, and technical documentation. * Scripting (PowerShell, Bash or Python). * ITIL training. **YOUR RESPONSIBILITIES:** * Incident and request management (L1/L2): reception, categorization, resolution, and escalation. * Ticket tracking, communication with users and technical teams. * Identification of widespread incidents and creation of master incidents. * Updating and improving technical and operational documentation. * Reviewing procedures, metrics, SLAs, and proposing continuous improvement initiatives. * Proactive monitoring using tools such as CHECK_MK and early detection of critical incidents. * Collaboration with technical areas on supervision and validation tasks. **WHAT WE OFFER:** * Challenging projects with high-profile clients * Professional development * A dynamic, innovative, and continuously evolving environment * A collaborative culture where innovation and teamwork are key **WHO WE ARE?** With over 29 years of experience, Izertis is listed on the BME Continuous Market and ranks among the top 1,000 fastest-growing companies across European countries. We offer you the opportunity to develop your professional career alongside more than 2,200 employees through our offices across Europe, the Americas, and Africa, and with a presence in over 50 countries where we deliver services and projects via an extensive portfolio of solutions. Location**Madrid** Category**Information Technology and Telecommunications** Subcategory**Systems** Sector**Programming, Consulting and Other IT Activities** Working Hours**Full-time** Work Modality**Hybrid (On-site and Remote)** Professional Level**Employee** Department**Information Technology**