**Company Description** Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good. Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Inetum has forged strategic partnerships with 4 of the world's leading software publishers \- Salesforce, ServiceNow, Microsoft and SAP \- and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers. **Job Description** Professional Experience Junior professional with 2 years of experience implementing ServiceNow across various client projects, having had contact with and/or participated in diverse developments and implementations. Familiarity with Agile methodology will be highly valued. Experience with one or more of the key activities described below will be considered a plus. * Maintenance Management: Analysis of improvements, evaluation, monitoring, and coordination of ServiceNow maintenance and evolutionary activities with the various stakeholders involved in ServiceNow governance processes. Evaluation of deliverables and quality of service provided by third parties. * Change Management and Production Deployments: Management of changes, validation of technical and functional deliverables, supervision of the ServiceNow platform status and IT Service Management tools, coordinated with various vendors and service and process managers. * Testing and Functional Validation: Design and execution of user acceptance testing for new functionalities. Validation of changes in pre\-production and production environments. Coordination of testing with key users and business owners. * Technical and Functional Documentation: Maintenance of up\-to\-date technical documentation for the platform. Development of user manuals, configuration guides, and operational procedures. Version control and centralized storage of documentation. * ServiceNow Administration and Configuration: Resolution of incidents and requests, and maintenance of data in the CMDB. Required Technical Skills and Certifications * Certification \- ServiceNow Implementation Specialist (CIS) \- ITSM \- IT Service Management * Certification \- ServiceNow Certified System Administrator * CAD certification desirable Methodologies * ITIL, Now Create, Agile, REST, SAFe \- Scaled Agile Framework Languages * Spanish, English **Additional Information** Salary: €28K