Summary: A Junior Operations Engineer supports system stability, monitors operations, assists with deployments, troubleshoots issues, and contributes to process improvements under guidance. Highlights: 1. Support stability and day-to-day operations of systems and software 2. Contribute to process improvements while gaining hands-on experience 3. Work with skilled, dynamic colleagues on challenging projects **About the Role:** A **Junior Operations Engineer** supports the stability, monitoring, and day\-to\-day operations of systems and software. They assist in deploying changes, troubleshooting basic issues, and ensuring operational tasks run smoothly under the guidance of more experienced engineers. The main purpose of the role is to help maintain operational reliability, assist with system monitoring and incident resolution, and contribute to process improvements while gaining hands\-on experience with infrastructure and operational tools. **Key Responsibilities** * Assist in system monitoring, alert handling, and basic troubleshooting. * Support deployment activities, configuration updates, and routine maintenance tasks. * Document operational procedures and help keep internal knowledge bases up to date. * Participate in incident response by capturing logs, escalating issues, and supporting root\-cause analysis. * Handle operational tickets, including incident reports, service requests, and change tasks, escalating when necessary. * Follow runbooks and standard operating procedures for recurring operational tasks. * Help maintain the systems (check logs, automate manual tasks…) under supervision. * Contribute to improving automation scripts and simple tooling. **Qualifications** * Bachelor’s degree in Computer Science, Engineering, IT, or related fields, a recognized vocational or professional qualification in a relevant technical discipline, or equivalent professional experience; relevant cloud certifications (e.g. Kubernetes and Cloud Native Associate) are a plus. * 0–2 years of experience in IT operations, technical support, or monitoring roles. * Familiarity with monitoring and alerting tools (e.g., Datadog, Grafana, Prometheus, ELK, or similar). * Basic experience with scripting or programming languages (e.g., Python, Bash, or JavaScript) and a willingness to learn how to apply code fixes under supervision. * Understanding of incident management processes and experience handling operational tickets or service requests. * Ability to follow runbooks, standard operating procedures, and escalate issues appropriately. * Good documentation skills for updating incident reports, runbooks, and knowledge base articles. * Strong willingness to learn, take direction, and follow structured operational processes. * Good problem\-solving and communication skills, with the ability to clearly report issues and status. **What's in it for you?** **Competitive Paycheck.** Plus, monthly home office allowance for your home office comfort! ✨ **Dream Team!** Work alongside skilled and dynamic colleagues in a flexible environment. **Tackle challenging projects** that directly influence our customers' and company's success. **We value your happiness and growth!** Regular assessments ensure you're challenged and constantly evolving. Stay sharp with **FREE English classes** and an annual Learning \& Development budget. **Wellbeing First.** Prioritize your health with complete private health insurance. * ️ **Work\-Life Balance.** Achieve balance with our flexible work model and hybrid way of working. **Celebrate in style** with an extended birthday off and extra day off on the 24th \& 31st of December to recharge and reconnect. **Bond with colleagues** at regular team events and celebrations! **Tech\-tastic Tools.** Utilize cutting\-edge equipment to stay ahead of the curve. * ️ **Work in a beautiful Tenerife office** with free drinks, organic fruit , delicious snacks, and chill break spaces. **Become an Fmitter today!** At FMIT we have a friendly, collaborative culture and a united team vision. All of our **\#Fmitters** have the ability to make a big impact (we love high ambition mindsets). Our work is rewarding and we help each other win by creating a supportive and collaborative environment for one another. Take a look at our opening and send us your application – we look forward to hearing from you!