At **PHS Serkonten**, with over 40 years of experience in comprehensive hygiene-sanitation solutions for businesses and public and private establishments, we specialize in delivering products and services that guarantee clean, safe, and healthy spaces. Our commitment to excellence and personalized service has established us as a benchmark in the industry. We are seeking a **Customer Management Agent** to join our team at our Madrid office. If you are a responsible, organized, and customer-oriented individual, this opportunity is for you. As a Customer Management Agent, you will handle by phone all tasks related to maintaining and developing your assigned client portfolio, reporting directly to the Direct Sales and Customer Management Manager. Responsibilities: * · Answering incoming phone calls and emails * · Advising on products or services via WEB, email, phone, etc. * · Prospecting and acquiring new clients. * · Developing existing clients in your portfolio through cross-selling of products and/or services. * · Identifying opportunities, fostering client loyalty, and maintaining stable relationships. * · Achieving the monthly target set by the company * · Managing, processing, and closing commercial proposals and contracts * · Handling client incidents: receiving and routing them appropriately * · Daily activity reporting in CRM * · Collaborating with the sales network as part of a team Requirements: * Proficiency in computer tools. Experience with D365 is highly valued. * Negotiation skills, proactivity, organizational ability, and interpersonal skills. * Minimum 1 year of experience in telephone sales. We offer: * Permanent contract with opportunities for professional development * Initial and ongoing training provided by the company. * A positive work environment and a committed team Job type: Full-time Salary: €18,500.00–€19,000.00 per year Benefits: * Flexible working hours Work location: On-site