Job Summary: Handle and resolve technical incidents, advise on products, manage tickets, and collaborate with the team for continuous improvement. Key Responsibilities: 1. Resolve technical incidents related to software and hardware 2. Advise on the use and operation of products 3. Collaborate with the technical team to improve processes Education Level: Higher education degree in computer science (university or technical). Contract Type: Permanent. Hybrid format (in-person and remote work). Working Hours: Monday to Friday, 8:00–18:00, with mandatory breaks. Salary: €1928 * 14 payments per year. Mandatory Requirement: Disability certificate of 33% or higher. - Handle and resolve technical incidents (via phone or email) regarding our software and hardware. - Advise and resolve queries concerning the use and operation of our products. - Manage and track tickets until resolution. - Collaborate with the technical team to improve processes and solutions. - Maintain continuous training on our time management and access control systems. * HIGHER VOCATIONAL TRAINING QUALIFICATION * Competencies / Knowledge: A university degree is also acceptable. * Permanent employment contract * Full-time position * Gross monthly salary: €1928 * Additional information: Working hours: Monday to Friday, 8:00–18:00, with mandatory breaks. Hybrid format (in-person and remote work).