Air Ticketing Technician

Description

Job Summary: We are seeking an Incoming Tour Operator Ticketing Manager to issue and manage scheduled airline tickets and perform Back Office tasks related to air reservations, with experience in GDS Amadeus and BSP llink. Key Highlights: 1. Management of scheduled airline tickets and air Back Office tasks. 2. Professional training and development in a positive work environment. 3. Travel and hotel discounts. **Description:** ---------------- ***Do you want to join our team as an Incoming Tour Operator Ticketing Manager? We’re waiting for you!*** ***Who are we?*** **We are W2M!** The travel division of the **Iberostar Group**, our growth platform and source of inspiration for achieving leadership. Creators of the most innovative brands across all sectors. We are fully digital and absolutely personal. Committed to people and sustainability, we make travel experiences attractive, innovative, safe, and efficient. We form a team born with an innovative and inquisitive spirit, yet backed by successful industry experience. *We were born free—we aim to break molds and go beyond convention.* ***What will be your duties and responsibilities?*** Reporting to the TTOO and B2C Contact Center Manager, you will be responsible for issuing and managing scheduled airline tickets for the Tour Operator and other air reservation Back Office tasks, including: * Management and processing of scheduled airline tickets. * Waitlist control/management. * Queue and deadline management. * Cancellations and refunds. * Alternatives and schedule changes. * Communication and coordination with other TTOO departments. **Requirements:** --------------- ***What are we looking for in you?*** ***We’ll love you if you are...*** * Independent. * Capable of working under pressure, setting priorities, with a solution-oriented and proactive attitude—anticipating problems and proposing solutions. * Dynamic, methodical, organized, and able to collaborate effectively within a team. ***If you also have...*** * Advanced knowledge of GDS Amadeus and BSP llink. * Experience in TTOO and retail bookings. * Proficiency in computer tools. ***What do we offer you?*** * Permanent contract. * Travel and hotel discounts. * Flexible compensation program. * Professional training and development. * A great work environment in our company