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Job Summary: Ineco is seeking an Automation Technician to apply new technologies, including artificial intelligence, to continuously improve support services and automate processes. Key Points: 1. Application of new technologies in automation and AI 2. Continuous improvement of support services 3. Deployment of innovative solutions A leading engineering and consulting firm in sustainable mobility and digital transformation For 55 years, Ineco has been designing comprehensive, innovative, and technology-driven solutions that have advanced a new model of more sustainable and safer mobility. These solutions directly contribute to improving the quality of life for millions of people. With a multidisciplinary team of over 6,000 professionals, the company operates across all continents, deploying its expertise and capacity to tackle technically complex projects thanks to specialized knowledge and the application of the most advanced and cutting-edge technologies. Responsibilities GD and CUAU – Automation Technician Application of new technologies in automation, analysis and improvement of support services, and implementation of advanced tools and technologies—including artificial intelligence—to continuously improve support services. These technologies will target both the automation of repetitive tasks and intelligent data analysis, enhancement of user interaction, and, in general, process improvement or support for teams in managing requests, documentation, reporting, or any other element deemed beneficial for customer service at the Agency. Identification and proposals for automation and application of other advanced technologies. The following areas of action are contemplated, among others: Process automation using software robots (RPA) to optimize operational support tasks. Deployment of AI-based solutions, such as: o Chatbots or virtual assistants to enhance user support for frequent tasks or first-level queries. o Natural Language Processing (NLP) models for automatic incident categorization or extraction of relevant information. Automated pattern and trend detection systems based on historical incident records, requests, and operational events. Predictive analytics and automated report generation, with special attention to early detection of deviations, bottlenecks, or operational risks. Systematic reviews of documentation, incidents, and trends will be conducted to feed continuous analysis and produce monthly strategic reports for AEAD. Requirements Experience in: GD and CUAU – Automation Technician Application of new technologies in automation, analysis and improvement of support services, and implementation of advanced tools and technologies—including artificial intelligence—to continuously improve support services. These technologies will target both the automation of repetitive tasks and intelligent data analysis, enhancement of user interaction, and, in general, process improvement or support for teams in managing requests, documentation, reporting, or any other element deemed beneficial for customer service at the Agency. Identification and proposals for automation and application of other advanced technologies. The following areas of action are contemplated, among others: Process automation using software robots (RPA) to optimize operational support tasks. Deployment of AI-based solutions, such as: o Chatbots or virtual assistants to enhance user support for frequent tasks or first-level queries. o Natural Language Processing (NLP) models for automatic incident categorization or extraction of relevant information. Automated pattern and trend detection systems based on historical incident records, requests, and operational events. Predictive analytics and automated report generation, with special attention to early detection of deviations, bottlenecks, or operational risks. Systematic reviews of documentation, incidents, and trends will be conducted to feed continuous analysis and produce monthly strategic reports for AEAD. // Years of experience in the position: > 2 years // Qualifications: Computer Science – Vocational Training – Artificial Intelligence and Big Data,Computer Science – Bachelor’s Degree in Data Science and Artificial Intelligence,Computer Science – Bachelor’s Degree in Computer Engineering,Computer Science – Computer Engineering // Offered Offer
