Social Workers (12 hours per week)

Description

Position Summary: We are seeking social workers with experience in supporting elderly people and their families for centers, focused on informing, advising, and resolving incidents to ensure user well-being. Key Points: 1. Committed to diversity and inclusion 2. High-quality and warm service 3. Personal development in a safe environment Country Spain Province Monforte de Lemos \- Lugo Application Deadline 20/07/2026 Category Direct Care **Information about the NGO** SAMU **Rating** (0 ratings) **info** Response rate: 96.97% **info** **Objective** ------------ Today, Samu is one of the leading global operators in health, emergencies, and social services. Our Foundation guarantees high-quality and warm care, responding to the needs of individuals—our users and their families—by providing appropriate support for personal development within a safe and high-quality environment. Samu requires the incorporation of social workers for centers located in Madrid. Professionals with experience in supporting elderly people and their families, with the possibility of immediate incorporation. Your functions and responsibilities will be: Informing and advising families regarding aspects related to the care of users in elderly residential facilities, particularly concerning their rights and duties in relation to the care received or to be received. Receiving and addressing suggestions, complaints, or claims submitted by families, attempting to resolve the issue immediately—either by proposing a solution or referring the matter to the competent authority—so as to resolve it as soon as possible; without prejudice to formal processing by the competent body. Analyzing suggestions, complaints, or claims submitted by families and developing improvement proposals. Analyzing family satisfaction indicators and developing improvement proposals. Mediating conflicts that may arise between families and centers. Participating in welcome protocols for new residents in centers and monitoring their first days of stay to clarify any questions families may have. Coordinating with personnel responsible for service coordination. If you are interested in joining our team and contributing to the well-being of our users, we invite you to submit your CV. We are seeking staff to fill 2 different vacancies (each with a specific shift): Vacancy 1: Saturdays and Sundays, 12:00–18:00 (12 hours per week) Vacancy 2: Mondays and Saturdays, 12:00–18:00 (12 hours per week) At Samu, we are committed to Diversity, Inclusion, Equal Treatment and Opportunities, and combating discrimination in all its forms. We value diversity and are committed to providing equal opportunities to all candidates, regardless of disability. If you require accommodations during the selection process, please do not hesitate to inform us. **Profile:** University Degree in Social Work 2 years’ experience in a similar position Availability for immediate incorporation Availability to work the hours specified in this job posting **Competencies:** Problem analysis and resolution, Organization and planning, Interpersonal communication **Level:** Employee **Contract Type:** Part-time **Duration:** Indefinite **Salary:** Between 12\.000 and 18\.000 € gross/year **Minimum Education:** Bachelor’s degree **Minimum Experience:** At least 2 years **Start Date:** 27/04/2026 **Number of Vacancies:** 18