Commercial Telemarketer

Description

Job Summary: We are seeking a telemarketer with experience in sales or customer service, excellent communication skills, and organizational ability to join our Call Center team. Key Highlights: 1. Sales or customer service experience 2. Excellent communication skills 3. Organizational ability and results orientation At Synergym, we are currently undergoing rapid expansion, with approximately 160 clubs already open and a clear ambition to grow to 210 open clubs by 2026 — always with the firm commitment to bring fitness and healthy living to every corner of Spain. We seek professionals who are approachable, empathetic, and highly qualified to guide customers through their experience at our clubs, ensuring they enjoy a unique experience and achieve their health and wellness goals. Therefore, we want team members like you — results-oriented, possessing leadership qualities and outstanding communication skills, as well as passion for customers and team management. To support this growth, our strategy focuses on strengthening and securing our organizational structure; thus, we are seeking a telemarketer for our Call Center project. **What will your day-to-day responsibilities be?** * Manage key KPIs: sales, reduction of cancellation rate, reduction of non-payment percentage. * Handle returned invoices, investigate reasons behind rejections, and work with members to resolve any issues. * Collaborate with other departments, such as Accounting or Customer Service, to resolve payment-related issues for members. * Maintain accurate records of customer interactions in our Customer Relationship Management (CRM) system. * Collaborate closely with other departments, such as Marketing and Sales, to optimize customer retention and conversion strategies. * Conduct other types of calls to customers or potential customers related to campaigns, commercial strategies, various communications, or other matters. **Requirements:** * Residence in Málaga. * Prior experience in sales or customer service. * Excellent communication skills. * Ability to work autonomously and collaboratively within a dynamic, goal-oriented environment. * Effective problem-solving and negotiation skills. * Organizational ability, resilience, and results orientation. * Basic computer literacy and experience with CRM systems (desirable). **Why choose Synergym?** * Job stability: indefinite part-time contract. * Working hours: 30 hours/week. * Fixed salary \+ variable component based on achievement of objectives. * Free access to our clubs for you and one additional person of your choice. * Opportunity to join our flexible compensation plan (medical insurance). * Growth and development opportunities within a leading company in the fitness sector. Synergym is committed to treating all applications under principles of non-discrimination and impartiality, evaluating candidates solely on their competencies, achievements, and experience — regardless of age, gender, nationality, race, or disability. Applications from candidates holding a disability certificate will be positively considered. Fit together!