Position Summary: We are seeking a passionate intern with a strong interest in customer service to join our team at NH Málaga, where you will have the opportunity to enrich guests’ experiences. Key Highlights: 1. Opportunity to begin your professional experience in upscale hospitality 2. Develop skills in customer service and hotel management 3. Hands-on training in an enriched learning environment Join our team at **NH Hotels & Resorts**, a global leader in upscale and mid-scale hospitality, renowned for exceptional service and facilities. A brand with a strong presence across Europe and the Americas, now embarking on its journey in countries such as China. You will have the chance to deliver reliable guest experiences that combine value, location, and your own human touch. Be part of our mission to make every hotel stay extraordinary—meeting the needs of guests who seek functional hotels and resorts with a natural, fresh style and friendly service. Join a brand that reflects who you are: functional, natural, down-to-earth, innovative, reliable, and kind. The NH Málaga hotel is looking for an intern eager to launch their professional career in this industry, with opportunities for overtime or vacation work. **Key Responsibilities:** * Greet and inform guests about hotel features and services, as well as assist with small errands. * Handle guest reservations—by phone or in person—according to the chain’s commercial policy and based on room availability and characteristics. * Review incidents from previous shifts related to check-in, hotel facilities, and possible guest complaints or requests. * Verify the number of available rooms by cross-referencing property management system data with reservation documentation. * Perform guest check-in, collecting required information on a case-by-case basis. * Monitor charges posted to guest accounts—including accommodation, food & beverage, telephone, and other hotel services—and control account overages. * Process guest check-out, collecting necessary information on a case-by-case basis to complete the procedure. * Coordinate information regarding regular guests’ arrivals among relevant departments. **Requirements:** * Academic Qualifications: * Currently pursuing a Diploma in Tourism, Bachelor’s Degree in Hospitality and Tourism, or equivalent qualification. * Specific Knowledge: * Advanced level of English (spoken and written); additional languages are valued. * Proficiency in Microsoft Office applications. * Required Profile: Service Orientation (Care), Communication and Interpersonal Skills (Ease), Results-Driven Mindset with ambition to exceed guest expectations (Deliver), instinct to recognize when and how to delight guests (Surprise), Commercial Initiative, Teamwork, and a hospitable, informal yet respectful and professional attitude—embodying the identity of NH Hotel Group properties (Natural Host). * Conditions: * Financial support for studies **What We Offer:** Internships at Minor Hotels Europe & Americas reflect our company’s commitment to future professionals in our industry—enhancing your practical training within a rich, experience-driven learning environment. **Considering your next challenge? Apply now!** *Minor Hotels Europe & Americas fosters an inclusive workplace where everyone is equally valued and encouraged, welcoming individuals from all backgrounds and personal abilities.*