Joining **Grupo Aire** means becoming part of a technology company with a clear mission: to connect, transform, and empower businesses and organizations through Telco, Cloud, and IT solutions. Comprising leading companies such as Aire Networks, Ar Telecom, **Idecnet**, Stackscale, Teradisk, and SysAdminOK, we are an established group both nationally and internationally—and a reference IT provider in Iberia. **Why Idecnet?** At Idecnet, we deliver high-quality connectivity solutions and data center services for enterprises and public administrations. We protect and manage data with the highest security standards across our own infrastructure. We combine technological innovation with the commitment and proximity of a team rooted in the Canary Islands. We are expanding our team with an **N1 Systems Technician**, whose mission will be to manage and maintain the systems supporting the company’s internal services at the **Idecnet** office in **Maspalomas, Gran Canaria**. We seek a problem-solving profile capable of detecting, analyzing, and resolving technical incidents related to the IT infrastructure—ensuring stable and efficient performance. Key responsibilities include providing end-user micro-IT and technical support, implementing system improvements, and handling advanced-level incidents. It is essential to possess strong skills in identifying issues requiring escalation to second-level support and using ticketing tools for proper incident management. **What will your day-to-day look like?** * Administration of systems supporting Idecnet. * Diagnosis, handling, and resolution of incidents (L1/L2 support). * Technical and micro-IT support to end users. * Implementation of improvements and resolution of critical incidents. * Problem management using ticketing tools. * Maintenance of Wi-Fi environments, managed network electronics, and storage cabinets. **What are we looking for?** * Degree in Computer Engineering / Bachelor’s in Computer Engineering / Higher Vocational Training in Administrative Systems and Information Resources (ASIR). * Advanced knowledge of Windows Server operating system administration, Active Directory, and Microsoft technologies in general. * Prior experience of at least 6 months in technical support roles. * Knowledge of storage cabinet management and optimization. * Familiarity with managed network electronics. * Knowledge of corporate Wi-Fi environment management. * **Valid driver’s license and personal vehicle.** * Availability to perform 24x7 on-call duties. **What do we value?** * Proficiency in spoken and written English (B1 level or higher). * Prior experience as a systems technician in the hospitality sector is a plus. * Strong communication skills, continuous improvement mindset, teamwork ability, and planning capabilities. **What can we offer you?** * Indefinite-term contract and full-time schedule. * **On-site** work mode at the Idecnet office in **Maspalomas, Gran Canaria**, with availability to travel between islands. * Working hours: 8:00–16:00 or 9:00–17:00. * 30 calendar days of annual vacation. * An excellent working atmosphere! At Grupo Aire, we firmly believe that diverse and inclusive teams drive innovation, transformation, and better results. Therefore, we actively promote and guarantee inclusion for all individuals—regardless of gender, age, sexual orientation or identity, culture, disability, or any other personal condition. Our commitment is to build an environment where every person can contribute their talent and grow professionally. ***At Grupo Aire, equality unites us; diversity strengthens us.***