Summary: This role involves managing customer services, logistics, pricing, tenders, and corporate accounts, ensuring customer satisfaction and operational efficiency within a global medical aesthetic solutions company. Highlights: 1. Manage customer services, logistics, and pricing for medical aesthetic solutions 2. Overall responsibility for the full order entry to cash process 3. Develop customer relationships and support sales team operations GC Aesthetics is a leading global player in breast implants. We design, develop, manufacture and market Best in Class medical aesthetic solutions to contribute to women's healthcare, well bing, confidence, empowerment and overall happiness, through safe and reliable devices in the hands of trained and qualified surgeons. GCA has manufacturing operations in France and sells its implant products globally in more than 70 countries through direct and indirect sales teams. Why join us? By joining GC Aesthetics, youll be part of a company operating to standard of Class III medical devices, where innovation serves healthcare professionals. You will work in an international environment where teamwork is at the heart of our DNA, in an agile and caring culture. Our mission is to improve womens lives and we achieve it with passionate people. **Key Responsibilities** * Manage Customer Services, logistics/warehouse \& pricing, tender and corporate account admin * Maintain a full understanding of the companys quality standards and expected standard of service * Continually strive for Customer Service Excellence, ensuring the customer experience is optimised * Participate and support business in audits and supplier quality reviews * Overall responsibility for the full order entry to cash process * Ensure customer enquiries are responded to in a timely manner * Ensure all customer order delivery dates are achieved on time and in full * Manage customer complaints and warranty claims within agreed timeframes * Overall responsibility for organising and managing couriers for all outgoing deliveries and incoming returns from S/R and Consignment * Management of sale or return process, striving to reduce % of product returned outside of terms * Co\-ordination of consignment stocks management, reconciliation and associated processes * Ensure accurate stock records for finished product stock held for direct market * Develop and build relationships with customers * First point of contact for Sales team support \& provide reports on customer operations KPIs * Monitor and highlight demand changes and provide input into planning cycle * Tender Process Management * Build a bank of standard tender responses, striving to improve response scores for every tender * Ensure internal compliance with SPS initiatives i.e. Evergreen, Modern slavery, carbon reduction * Ensure processes and responses are managed to achieve SPS timescales * Own tenders email inbox and manage multiple SPS portals * Pricing Management manage the process to ensure timely and effective price increases * Own the pricing tracker * Being the custodian of start and end dates for customer pricing * Other Projects i.e. AX Fields pricing project finalise and manage * To undertake any other reasonable duties as directed **Qualifications / Experience** * 5 years experience in a Customer Services environment, preferably in a life sciences sector. * Experience of day\-to\-day organisation of couriers for next day delivery purposes * 3\-5 years experience of supervisory, including team and individual performance management * Good business understanding * Strong team player * Ability to work well under time pressure and balance multiple business priorities * Strong attention to detail along with organisational follow\-through skills * Computer literate with experience in using Microsoft Office suite (Word, Excel PowerPoint) * Experience in working with ERP systems with a working knowledge of Microsoft AX Dynamics desirable * Knowledge and experience in utilising problem\-solving techniques * Excellent written and verbal communication and presentation skills * Positive, Can\-do attitude