Job Summary: We are seeking an IT Support Technician – Service Desk to ensure efficient support and deliver the best possible user experience, aligned with ITIL 4 best practices. Key Highlights: 1. Ensure agile, effective, and service-oriented user support. 2. Actively contribute to knowledge management. 3. Be part of a dynamic and collaborative environment. We are Glintt Global, a Portuguese/Spanish technology leader with over 30 years of experience. We aim to impact people’s quality of life through innovation, technology, knowledge, and ambition. This is our commitment! To achieve this, we need you! We are looking for an IT Support Technician – Service Desk to join Glintt Global’s team in Spain, where you can contribute your expertise to guarantee efficient, responsive, and ITIL 4-aligned support, ensuring operational continuity and delivering the best possible user experience. ### **What will your day-to-day look like at Glintt Global?** As an IT Support Technician – Service Desk, your mission will be to ensure that users in Spain receive agile, effective, and service-oriented support. You will serve as the primary point of contact for requests and incidents, ensuring clear communication and end-to-end ticket lifecycle management. Your daily responsibilities will include: * Handling, registering, categorizing, and prioritizing incidents and requests in accordance with Service Desk / ITIL 4 practices. * Focusing on Incident Management to ensure rapid service restoration and minimize operational impact. * Performing initial diagnostics, applying workarounds, and escalating when appropriate. * Actively contributing to knowledge management by creating and maintaining articles, guides, and procedures. * Collaborating with Change Enablement teams to identify change-related incidents and reduce operational risks. * Maintaining smooth communication with users throughout the process: status updates, next steps, and resolution timelines. ### **Who are we looking for?** * University degree or equivalent in a technology-related field. * Prior experience in technical support, user assistance, or Service Desk roles. * Familiarity with ITIL 4 methodologies and incident management. * Organized, solution-oriented, and capable of effective prioritization. * Strong communication skills and customer orientation. * Eagerness to learn, document, and contribute to continuous service improvement. ### **What we’re looking for** * +3 years of experience in technical support, Service Desk, or end-user support. * University degree or bachelor’s degree in technology-related fields. * Knowledge of incident and request management, initial diagnostics, and escalation procedures. * Familiarity with ITIL 4, especially Service Desk and Incident Management. * Ability to create and maintain documentation and knowledge articles. * Experience collaborating with Change Enablement teams is a plus. * Proactive, organized, communicative, and service-oriented individual. * Native/bilingual level of Spanish. * Fluent English (B2). ### **What you’ll find at Glintt Global?** * Fixed salary + annual bonus. * Career development plan tailored to your competencies. * 23 vacation days. * Flexible compensation card. * Complimentary private health insurance. * On-site work model with mobility across Spain. * Being part of a dynamic and collaborative environment. Do you see yourself as the ideal candidate for this role? What are you waiting for? Don’t waste any more time—apply now and be happy on this adventure!
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
