Summary: This role provides first-line IT support for end-user environments, resolving network, connectivity, and telecommunications issues across European locations. Highlights: 1. Provide first-line IT support for network, connectivity, and telecommunications 2. Collaborate with global IT teams to ensure network and application stability 3. Support onboarding, offboarding, and change management processes Role reports to: Manager Technology Support Location: Madrid Contract: Permanent**Purpose** Provide support to the Desktop team by resolving network, connectivity, and telecommunications issues as they arise. The role will cover all European countries within the Helpdesk, responding to tickets submitted by Medline employees.**How can you help us?** Provide first\-line IT support for end\-user environments, including network, connectivity, and telecommunications issues Deliver remote support to Medline users across European locations Manage and prioritize tickets in the helpdesk system, ensuring accurate documentation and resolution Collaborate with global IT teams to ensure network and application stability Configure and maintain IT equipment and telecommunication systems Support on boarding, off boarding, and change management processes Keep users and stakeholders informed on critical incidents Recover data and ensure system continuity when needed Guide and support users in the effective use of IT applications Liaise with external vendors to resolve hardware and software issues Ensure proper documentation in line with internal processes and compliance requirements Stay up to date with new technologies and systems **Are you our match** IT Education or equivalent experience (1\-2 years) Basic experience in troubleshooting in a Windows environment Basic experience in troubleshooting PC hardware issues (i.e. Monitors, Printers, Hard drives), as well as a basic understanding of Networking Microsoft or other technical certifications, or experience in a Microsoft Windows environment are preferred Demonstrated ability to analyze and resolve problems Good written and verbal communication skills Languages: Spanish and English (fluently) Customer focused **We have everything covered** Company **pension plan** \- We increase our contributions to your pension plan throughout your employment because setting you up for a successful retirement is important to us**Life insurance** and **medical insurance** Comprehensive **induction** by experienced colleagues \- An individually tailored onboarding plan and fixed contacts so you can be off to a great start**Modern Workplace** \- Environment with restaurant services, gym, bank, post office and transport**Employee Assistance Programme** – So that your mental well\-being is taken care of A range of **training opportunities** \- We actively support you in your development *At Medline Iberia, we believe that diversity and inclusion are essential for achieving success and fostering innovation. We are committed to promoting an inclusive work environment where everyone is valued and respected for their unique differences. Through our selection processes, we are dedicated to ensuring equal opportunities and fairness for all candidates, regardless of their background, gender, sexual orientation, age, disability, religion, or any other personal characteristic.* *Medline is committed to reducing our carbon footprint, developing responsible products, supporting our employees and local communities, and promoting high ethical standards internally and among our supplier partners.* To find out more about Medline, you can access our website via this link. **Department** IT **Locations** Madrid **Remote status** Hybrid