Billing Technician and Administrative Support

Description

Position Summary: We are seeking an active and detail-oriented individual to manage billing, provide financial support to customers, resolve incidents, and maintain databases and documentation. Key Responsibilities: 1. Full invoicing management and financial support to customers. 2. Resolution of incidents and complaints with operators and customers. 3. Database updates and documentation organization. In Madrid, we are looking for an active, detail-oriented individual to join our team. Your primary responsibility will be full invoicing management and financial support to our customers. You will review and confirm all invoices daily before sending them, ensuring data accuracy and compliance with agreed pricing. Your work will involve thorough verification of call usage, data consumption, and active lines. You must also identify and analyze potential errors in prorations, service activations, deactivations, or modifications. You will manage necessary re-invoicing and handle all administrative procedures related to services and contracts, keeping documentation up-to-date and compliant. You will also manage and track incidents with operators to resolve them as quickly as possible, and handle complaints from groups and customers. You will serve as the main contact point for billing-related inquiries, gather required information to process complaints, and follow up on cases until closure. You will play a key role in maintaining and updating our customer databases, and in organizing and archiving invoices and contracts. We seek someone proactive, service-oriented, analytical, detail-focused, problem-solving, eager to learn, and willing to contribute to the team. Collaboration and clear communication are essential. Temporary contract. Vocational Training Certificate (Intermediate Level) in Administration. Advanced Excel skills (pivot tables, formulas, reports). Organized, proactive, service-minded, analytical, detail-oriented, solution-oriented, and eager to learn. Teamwork capability and effective communication skills.