Are you a person who enjoys tackling new professional challenges and are you looking to continue developing your career in public administration support? We are currently recruiting a Helpdesk Technician to provide 24x7 service coverage with rotating shifts from 07:00 to 15:00, 09:00 to 18:00, 15:00 to 23:00, and 23:00 to 07:00 (two morning shifts, one afternoon shift, and one night shift) in the Plaza Castilla area. MAIN RESPONSIBILITIES: * Receiving, logging, and diagnosing requests and incidents reported by customers. * Resolving customer incidents and requests at first-level support. * Providing online support and assistance to customers. * Monitoring the progress of incidents and requests. * Identifying critical service incidents or those affecting a large number of customers. * Identifying and escalating proposals for improving customer service, incident resolution, and coordination or participation in request-related tasks. What can you bring us? * Formal education and official certifications (or equivalent) in Microsoft Windows Administration, Configuration, Implementation, or Support. * Knowledge of ITIL Foundations V3. * Experience with IT service management tools (ticketing systems) as a Help Desk agent or operator. * Possession of an official disability certificate equal to or greater than 33%. What can we offer you? * Permanent contract. * Rotating 24x7 shifts at Cristalia (near Hortaleza). * Career development within a collaborative environment, including training bonuses to keep you updated on technology and digital transformation trends within a major public administration project. * Enrollment in the Quental Club Benefits program offering discounts and benefits applicable to events, vacations, purchases, and other services. * Pl. Castilla, 28046 Madrid, Spain * Permanent * > 6 months experience * Vocational Training (FP) * 12,000 - 18,000 * Spanish () * 0 ()