Front Desk Manager

Description

Job Summary: This role involves providing exemplary customer service, managing a diverse guest services operation, and responding to escalated guest concerns professionally. Key Highlights: 1. No prior experience required 2. Permanent contract and full-time schedule 3. Management of dynamic guest service operations * Royal Caribbean Group * A Coruña, Álava, Albacete see more locations * A Coruña, Álava, Albacete, Alicante, Almería, Asturias, Ávila, Badajoz, Barcelona, Burgos, Cáceres, Cádiz, Cantabria, Castellón, Ceuta, Ciudad Real, Córdoba, Cuenca, Girona, Granada, Guadalajara, Guipúzcoa, Huelva, Huesca, Islas Baleares, Jaén, La Rioja, Las Palmas, León, Lleida, Lugo, Madrid, Málaga, Melilla, Murcia, Navarra, Ourense, Palencia, Pontevedra, Salamanca, Santa Cruz de Tenerife, Segovia, Sevilla, Soria, Tarragona, Teruel, Toledo, Valencia, Valladolid, Vizcaya, Zamora, Zaragoza * * ### **Experience** No prior experience required * ### **Salary** Compensation not specified * + ### **Area \- Position** **Hospitality, Tourism** - Front Desk Manager + ### **Category or Level** Middle Management + - ### **Vacancies** 10 - ### **Applicants** 1 - * ### **Contract** Permanent contract * ### **Schedule** Full-time Ongoing recruitment process. ### **Responsibilities** Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards. Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation. Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively. Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data to provide guests with accurate and up\-to\-date information to answer questions and handle any special requests. ### **Requirements** Minimum 5 years of managerial hotel experience in customer service in a hotel, or hospitality industry related field required. Preferably with shipboard experience and/or experience in a 4/5\* hotel handling front desk operations Required to speak English clearly and distinctly.