N1 Support Technician

Description

Location Gijón Category Information Technology and Telecommunications Subcategory Helpdesk Sector Computer Equipment Working Hours Full-time Work Modality On-site Professional Level Employee Department IT ### **Description** At Izertis, we are seeking to expand our team of N1 technicians for our Gijón offices, with a 100% on-site modality. We value commitment, responsibility, and motivation above experience, as you will receive comprehensive onboarding training to learn everything you need. Shifts will follow a 24x7 schedule with rotating shifts (rotating among morning, afternoon, and night shifts). **What will you do?** * Provide user support via communication channels. * Log incidents/requests. * Attempt first-level resolution. * Close requests. * Track incidents/requests. * Complete user request information through non-telephone communication channels. * Perform basic system operations. * Provide remote user assistance. * Manage passwords. * Support applications. **What are we looking for?** * Basic knowledge of Windows Server and Linux operating systems. * Basic knowledge of Active Directory. * Knowledge of Azure is a plus. * Knowledge of office productivity tools, M365, etc., is a plus. * Familiarity with ticketing tools and ITIL (methodology) is a plus. **What can we offer you?** * Indefinite-term contract from day one. * 24x7 working hours with rotating shifts (rotating among morning, afternoon, and night shifts). Morning shift: 7:00–15:00 / Afternoon shift: 15:00–23:00 / Night shift: 23:00–7:00 * 100% on-site work model in Gijón. * Flexible compensation package, allowing you to enroll in medical insurance, meal vouchers, childcare vouchers, or transportation vouchers. * Free English classes to improve your current level or further develop your skills. * Access to an extensive benefits portal where you can purchase products and services across various sectors—such as flights, hotels, fashion, technology, and home goods—at preferential rates as an Izertis employee. * Comprehensive onboarding training to ensure you acquire all necessary knowledge. **About Izertis** At Izertis, we drive digital transformation for companies, organizations, and individuals through tailor-made, innovative, and impactful technological solutions. Founded in 1996, we are approaching our 30th anniversary and are listed on the BME Continuous Market. Izertis ranks among the top 1,000 fastest-growing companies across European countries. Today, we are over 2\.300 professionals distributed across offices in Europe, the Americas, and Africa, serving clients in more than 50 countries through a broad portfolio of solutions including: Software Engineering; Consultancy \& Governance; Cloud \& Infrastructure; Cybersecurity; AI \& Data \& Emerging Technologies; CX \& Business Solutions; and other enabling technologies for digital transformation processes. Would you like to join our team? If so, don’t hesitate to apply so our Talent team can get to know you! Also, remember to explore other opportunities that may interest you in the job openings section of our website: https://www.izertis.com/es/talento