At **Kronjop**, a technology company specialized in **AI-powered time tracking and workforce management software**, we are looking to add to our **Customer Support** team a person passionate about helping others, eager to grow within an innovative and rapidly expanding project. Our application simplifies the daily operations of thousands of workers and companies, helping them comply with labor regulations and streamlining team management. As part of Kronjop's customer support team, you will be the friendly voice guiding our customers through questions about time tracking, vacations, reports, and everything related to the Kronjop experience. *As you can see on Google, Kronjop is already recognized as one of the top-rated time-tracking applications due to its simplicity and reliability. Now, we’re looking for you to become part of that experience.* **Responsibilities** * Assist customers via phone, email, and chat, providing professional, efficient, and friendly service. * Resolve inquiries regarding software usage (time tracking, shifts, vacations). * Guide new users through their onboarding process. * Collect customer feedback and suggestions, forwarding them to the product team for continuous improvement. * Represent Kronjop’s values: simplicity, innovation, and trust. **Requirements** * Previous experience in customer service or technical support. * Clear, friendly, and solution-oriented communication skills. * Eagerness to learn about **technology, HR, and time-tracking software**. * Teamwork ability and strong customer satisfaction orientation. **Valued Skills** * Knowledge of labor management or human resources. * Experience with SaaS tools or technological platforms. * Interest in the field of **artificial intelligence applied to business management**. **What We Offer** * Join a growing company where your work will have direct impact. * Ongoing training in product, technology, and customer service. * Opportunities for professional growth in a young and innovative environment. * A dynamic and collaborative atmosphere, with the chance to help shape the Kronjop experience. If you'd like to learn more, **we encourage you to explore who we are** and why an increasing number of companies choose us. Job type: Full-time, Permanent contract Work Location: On-site