Technical Service Technician (TST)

Description

Position Summary: End-to-end management of the device repair cycle, from receipt to return, ensuring professional diagnosis, repair, and customer service. Key Responsibilities: 1. Ensure end-to-end management of the device repair cycle. 2. Perform analysis, diagnosis, and technical repair of malfunctions. 3. Provide specialized technical support and telephone assistance to customers. **We are a global leader in the swimming pool and wellness sector** ----------------------------------------------------------------------------------- Fluidra, a multinational group listed on the Spanish stock exchange, is a global leader in the swimming pool and wellness sector. Founded in 1969, Fluidra has extensive experience in developing innovative services and products for the residential and commercial swimming pool market worldwide. Fluidra’s mission is crystal clear: **to create the perfect swimming pool and wellness experience—responsibly**. Fluidra operates in over 47 countries through its own subsidiaries. We have **more than 135 commercial offices** and **36 production centers** worldwide, as well as strategically distributed logistics platforms supporting both production and distribution centers. Our team comprises **over 6,500 employees**, highly skilled professionals from more than 45 countries. **Mission:** Ensure correct **end-to-end management of the device repair cycle**, from receipt to return, guaranteeing accurate technical diagnosis, efficient repair, and professional service to those who trust our products. **Your Responsibilities:** * **Incoming Management:** Register repairs and complete incoming documentation. * **Analysis and Diagnosis:** Identify malfunctions and generate reports in the **M3** system for subsequent budget preparation. * **Technical Repair:** Resolve malfunctions once the budget has been confirmed. * **Outgoing Management:** Prepare and conduct technical verification of the device prior to final delivery. * **Technical Support:** Deliver specialized telephone assistance to provide support and solutions to customers. **Terms and Benefits:** * **Salary:** Competitive. * **Contract:** To be determined during the selection process. * **Work schedule designed for work-life balance:** Full-time with seasonal flexibility: * **Standard schedule:** Monday to Thursday, **7:45–16:30** (45-minute break), and **Friday departure at 14:45**.