Job Summary: Customer service and incident resolution with a focus on customer retention and enhancement of the customer experience. Key Highlights: 1. Professional development 2. Positive work environment 3. Initial training **Main Responsibilities:** * Customer support and advisory services via telephone, email, and online chat * Incident management and resolution * Tracking requests to full resolution * Recording information in the CRM system * Customer retention and enhancement of the customer experience **Requirements:** * Excellent oral and written communication skills * Prior experience in Customer Service (preferred) * Basic knowledge of computer tools * Problem-solving ability and customer orientation * Language proficiency (as required by the company) **Offered:** * Contract in accordance with Spanish labor regulations * Competitive salary + incentives (based on objectives) * Company-funded initial training * Real opportunities for professional development * Positive work environment Employment Type: Full-time Salary: €1,800.00–€2,100.00 per month Benefits: * Flexible working hours Work Location: On-site employment