Control Center Agent (with Portuguese)

Description

Job Summary: The Control Center Agent serves customers by resolving problems and incidents using control systems and software, primarily via intercom and telephone calls. Key Points: 1. Customer service and incident resolution 2. Use of control systems and specialized software 3. Being part of a growing and transforming company At Telpark, what drives and inspires us is talent. The Control Center Agent focuses on serving our customers (primarily off-street, but also eVolve and on-street customers). The primary channel of service is the parking lot intercom system, but agents also handle phone calls (from parking lots, eVolve contracts, and some on-street contracts requiring 24-hour support). A Control Center Agent is capable of resolving major problems and incidents using required control systems and software. * Full-time contract * Rotating shifts * Portuguese language proficiency (B1) If you wish to join a growing company undergoing digital and cultural transformation, now is your moment.