Specialist IT Desktop Tech. Support

Description

Summary: Provide advanced technical support, configure, and maintain the Medallia platform for Market Managers, resolving complex incidents and ensuring platform stability. Highlights: 1. Opportunity to provide advanced technical support for Medallia platform. 2. Work with cutting-edge technologies like JavaScript, HTML, CSS, and XML. 3. Join a global and diverse community with a focus on inclusion. **Join Us** ----------- Provide advanced technical support to Market Managers and ensure robust configuration and maintenance of the Medallia platform across multiple markets. **What you’ll do** ------------------ * Resolve complex incidents and implement technical changes requested by Market Managers. * Configure platform components using JavaScript, HTML, CSS, and XML. * Set up and maintain data transfer mechanisms (API, SFTP). * Support survey design and integration within Medallia and Engagehub. * Ensure platform stability and compliance with Vodafone standards. * Daily connect with Medallia Managed Services team and leads to review progress and ensure timely responses. * Join weekly meetings with markets and market managers when needed. **Who you are** --------------- * Deep technical expertise in Medallia \& Engagehub configuration and lifecycle management. Medallia Product Certification is a must. * Strong troubleshooting and problem\-solving skills in high\-complexity environments. * Working knowledge of JavaScript, HTML, CSS, XML. * Data analytics and visualization techniques. * Familiarity with CX tools and methodologies. * Experience with Agile methodologies to work in sprints and accurately log time/effort. * Ability to manage ambiguity and deliver under pressure across multiple markets. * Highly proactive, organized \& strong ownership skills. **Not a perfect fit?** ---------------------- Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. **Who we are** -------------- We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application\-adjustments/ for guidance. Together we can.