IAM Team Lead - N2 Support

Description

Job Summary: We are seeking an IAM Team Lead for specialized Level 2 (N2) technical support in Identity & Access Management systems, leading the team and contributing to continuous service improvement using agile methodologies. Key Highlights: 1. Team leadership in IAM service and coordination with N1 2. Autonomous resolution of complex technical incidents 3. Participation in evolutionary maintenance and continuous service improvement We are knowmad mood! We are a leading digital transformation company, constantly evolving and at the forefront of technology. Comprising over 3\.000 creative, digital, and innovative individuals connected to a shared purpose and capable of building connections with people worldwide. A responsible, flexible team with high adaptability to our clients’ and the market’s needs, while delivering value, vision, creativity, expertise, professionalism, and passion for technology in every project. The values guiding our path toward excellence are collaboration, innovation, commitment, fun, and trust. Join our team as an **IAM Team Lead** and enjoy an innovative and collaborative work environment. **What will be your mission on the project?** * Specialized technical support at **Level 2 (N2\)** for **Identity \& Access Management (IAM)** systems. * Resolution of complex technical incidents through **autonomous analysis**, SQL queries, and log review. * Identification of the **root cause** of incidents. * **Team leadership** within the service and coordination with the **N1** team. * Documentation of solutions and procedures for **knowledge management**. * Participation in **evolutionary maintenance** tasks and continuous service improvement. * Application of **agile methodologies**, focusing on **operational continuity**, **security**, and **user satisfaction**. **Minimum Requirements** * Prior experience in **technical leadership** or team coordination. * Experience in **Identity \& Access Management (IAM)**. * Knowledge of: + Active Directory (AD). + Azure Active Directory / Microsoft Entra ID. + LDAP (OpenLDAP, RedHat Directory Services or others). + Federation services: ADFS, SAML, OAuth2, and OpenID Connect. + IAM platforms, especially SailPoint IdentityIQ / IdentityNow. + CyberArk (privileged account management). * Ability for **autonomous technical analysis**. * Experience in: + SQL queries. + Log review and analysis. **What do we offer?** * **Permanent contract** * **Remote work model**. Option to work from offices, but always at the employee’s discretion. * **Flexible schedule**: Flexible hours, starting at 8\.30 a.m. and ending at 6 p.m., with intensive Fridays from 8 a.m. to 3 p.m., and summer (July and August) intensive hours from 8 a.m. to 3 p.m. * **Vacation days**: 22 vacation days \+ 2 discretionary days, plus December 24th and 31st off. * **Permanent contract**: From day one, with option of 12 or 14 monthly payments. * **Flexible compensation**: Meal card, childcare voucher, private health insurance, training, and other tax-advantaged benefits. * **Benefits Club**: Discounts on technology, leisure, and training. * **Continuous training**: Access to Udemy Business, language courses, official certifications, and technical training. * **Career development plan**: Guidance to grow, specialize, or take on new challenges. * **Holistic wellbeing**: Nutrition, physical activity, and emotional balance programs. * **Work-life balance \+ LIFE**: 24/7 personal and family assistance. * **Inclusive environment**: Diverse and multicultural workplace. * **Social events**: Activities to connect with the team. **Apply now and we’ll provide more details!** To stay updated on our latest news, follow us here \-\> knowmad mood *At ***knowmad mood***, we commit to equal opportunities and respect for diversity. We implement our Equality Plan and the principle of non-discrimination across all our recruitment processes.*