Summary: We are seeking a Freelancer for a long-term customer support role within an online ordering company, ideal for individuals ready to thrive in a vibrant work-from-home setting. Highlights: 1. Manage customer inquiries via phone, email, WeChat, and support chat 2. Engage in cross-selling and marketing initiatives 3. Comprehensive paid training to equip you with necessary skills Summary We are seeking to hire 1 Freelancer to join our dynamic team in customer support roles within an online ordering company. This is an exceptional long\-term opportunity perfect for individuals who are ready to thrive in a vibrant and engaging work\-from\-home setting. Key Responsibilities: \- Managing customer inquiries via phone calls, emails, WeChat, and support chat \- Performing data entry tasks, simple translation, and other administrative duties \- Engaging in cross\-selling and marketing initiatives when required Requirements: \- Proficiency in Mandarin; English proficiency is required \- Availability to work during US Central Time from 10 AM to 5 PM \- Prior experience in customer support roles \- High computer and internet literacy \- Stable, reliable internet connection \- Prior experience in a call center environment is preferred \- Candidates residing in Europe (e.g., Spain, Italy, Germany) are preferred \- Comfortable with multitasking and managing various responsibilities \- A quiet home workspace conducive for phone interactions with customers \- Openness to a work\-from\-home arrangement \- Willingness to undergo comprehensive paid training Additional Skills: \- Experience in related fields such as cross\-selling and marketing will be considered favorably \- Knowledge of additional languages such as Vietnamese, Korean, or Japanese is a plus We promise a rewarding work experience with comprehensive paid training to equip you with the necessary skills for the job. Note: If you do not speak Mandarin fluently, kindly refrain from applying. Join us on this exciting journey and help us take customer satisfaction to the next level! Apply now! Job Type: Contract Pay: 15\.00€ \- 19\.00€ per hour Expected hours: 20 – 40 per week Language: * Mandarin (Required) Work Location: Remote