Level 1 Technical Support, Healthcare Sector, Working Hours 9–19h

Description

Job Summary: We are seeking an IT Support Technician for the healthcare sector/private clinics, focused on handling incidents and inquiries from healthcare staff. Key Highlights: 1. Incident and inquiry support for healthcare staff 2. Resolution of Level 1 user incidents 3. Opportunity for professional training and development At Konecta, talent makes the difference—and we know that outstanding professionals build outstanding companies! Thanks to our team, an increasing number of companies trust us to deliver the best possible experience at every interaction and every touchpoint with their customers. For this reason, we are looking for IT Support Technicians for the healthcare sector/private clinics in a hybrid work model in MADRID—and we’re looking for YOU! **Requirements** * Advanced office software skills (Office 365) + Administration of Windows and Windows Server operating systems + Knowledge of SQL Server or similar + Experience in customer service and resolution of Level 1 user incidents + Knowledge of Windows networks and firewalls Preferred (but not mandatory): * Knowledge of Visual FoxPro * Programming knowledge **Responsibilities:** Handle calls regarding incidents, questions, inquiries, etc., from healthcare staff using software developed in Visual FoxPro. In this case, the requirements are: What do we offer? **Contract**: Temporary contract **Working hours**: Full-time, 40 h/week **Schedule**: Monday–Friday, 10:00–14:00 and 15:00–19:00. In August: Monday–Friday, 08:00–15:00 **Salary**: €20,000 gross/year **Training**: In-person, included within the contract. **Work modality**: On-site (with potential future transition to a hybrid model). **Start date**: Early March 2026 Additionally, you will benefit from: * Access to a catalog of free online training courses for continued professional development * Internal promotions and transfers * Exclusive discount catalog as a Konecta employee We are a company committed to gender equality and equal opportunity for women and men, promoting equality across all positions. Join the leading Customer Experience services company! **Requirements** * Advanced office software skills (Office 365) + Administration of Windows and Windows Server operating systems + Knowledge of SQL Server or similar + Experience in customer service and resolution of Level 1 user incidents + Knowledge of Windows networks and firewalls Preferred (but not mandatory): * Knowledge of Visual FoxPro * Programming knowledge