Job Summary: The Control Center Agent serves customers by resolving problems and incidents using control systems and software. Key Highlights: 1. Customer service and incident resolution. 2. Operation of control systems and specialized software. 3. Opportunity within a company undergoing digital and cultural transformation. What drives and inspires us at Telpark is talent. The Control Center Agent focuses on serving our customers (primarily off-street, but also eVolve and on-street customers). The primary channel of service is the intercom system of parking facilities; however, agents also handle phone calls (from parking facilities, eVolve contracts, and certain on-street contracts requiring 24-hour support). A Control Center Agent is capable of resolving major problems and incidents using required control systems and software. * Full-time contract * Rotating shifts * Portuguese language proficiency (B1) If you wish to join a growing company currently undergoing digital and cultural transformation, now is your moment.