### **Ibertech is seeking a Support Technician with fluent English to collaborate with one of our clients in Barcelona.** **Location:** Barcelona **Work Model:** Hybrid **Project Duration:** Permanent position. **Working Hours:** 10:00–19:00 (with flexibility to cover occasional absences) **Profile:** Technical-Functional Consultant with knowledge of e-Government administration. **Mandatory Requirements:** At least 1 year of experience, preferably **2 years**: • High or bilingual level of English (spoken and written). • Intermediate-to-basic IT knowledge. • Administrative order and organization. • Proactivity and efficiency in task execution. • Ability to manage documentation and learn processes easily. • Experience in remote work and self-management of time. • Flexible working hours to cover occasional absences. **Functions and Responsibilities:** 1\. User and Access Management * Creation, configuration, and maintenance of user accounts. * Assignment and modification of roles and permissions based on job position and organizational changes. * Provisioning, deactivation, and updating of access rights across multiple corporate applications. * Ensuring compliance with security policies for access management. 2\. Onboarding and Offboarding * Configuration of accounts for new employees. Deactivation of accounts for employees leaving the company. * 3\. Technical Support * Receiving and managing access-related incidents via Jira. Documenting procedures and updating the knowledge base to optimize ticket resolution. * 4\. Monitoring and Security * Monitoring access activities and detecting suspicious behavior. Reporting and escalating critical incidents according to established protocols. * 5\. Operational Management * Prioritizing and efficiently resolving a high volume of repetitive tickets. Collaborating with other teams to ensure proper process execution. * Are you interested and do you believe you’re a good fit? Apply here and we’ll contact you. We look forward to hearing from you!