Job Summary: We are seeking a technical support specialist to join the VISIOTECH team, providing technical assistance to customers and managing video surveillance incidents. Key Responsibilities: 1. Direct technical support to customers via telephone, email, or other applications. 2. Resolution of technical incidents in video surveillance systems. 3. Support in developing user manuals and explanatory videos. **Description:** ---------------- **About VISIOTECH** VISIOTECH is Europe’s largest distributor of electronic security, networking, AV, and power equipment. With over €200 million in annual revenue, a team of more than 400 professionals, and an established presence across most Western European countries, we are a benchmark for innovation, technology, and customer service. Our headquarters are located in Madrid, and we continue to expand rapidly. **What We Are Looking For?** The selected candidate will report directly to the Technical Manager, becoming part of a customer-oriented technical team serving professional clients. This position is based in Madrid (Vicálvaro area), and main responsibilities include: * Providing direct technical assistance and support to customers via telephone, email, or other applications. * Resolving technical incidents related to video surveillance systems. * Gaining in-depth knowledge of our product catalog, including technical specifications and references. * Supporting commercial account management and maintenance from a technical perspective. * Assisting the repair team with RMA management and resolution. * Supporting the development and production of manuals, promotional videos, explanatory videos, etc. **Offered Conditions:** * A positive work environment within a multicultural and international setting. * Job stability. * Reduced working hours on Fridays. * One day per week of remote work. * Benefits: language classes, private health insurance, Gympass, company events, and even free fruit, nuts, and coffee! * Flexible Compensation: meal allowance, transportation allowance, and childcare allowance. * Opportunity to work for a company experiencing strong national and international growth. * Chance to join a young, high-performing, and highly specialized team. * Personal conditions will be discussed directly with the selected candidate. **Requirements:** --------------- We seek a candidate with a clearly technical profile—solution-oriented, responsible, and organized—with strong learning ability and experience working collaboratively, meeting several of the following criteria: * English proficiency (especially written) is desirable. * Proficiency with office tools (Outlook, Word, Excel, etc.). * Technical knowledge of networking and configuration of electronic devices. * Experience in remote repair and incident resolution. * Experience in customer service or post-sales technical phone support. * Strong communication skills and strong customer orientation. * Technical knowledge of video surveillance products or systems is desirable.