ERP Support Consultant in Cuenca

Description

Job Summary: We are seeking an ERP Support Consultant to provide functional support to clients using business processes, resolving questions and incidents. Key Highlights: 1. Continuous training and professional development 2. Flexible working hours and work-life balance 3. Possibility of 100% remote work **Description:** ---------------- At Grupo Aitana\-Opentix, we are looking for an ERP Support Consultant for one of the Group's companies, Gestion 5\. We need a person with experience in administration and accounting to provide functional support to clients who already have our ERP installed and require assistance with various business processes. The selected candidate will serve as the client's primary point of contact for resolving questions, incidents, and improving daily system usage. What will you do on a day-to-day basis? * Functional support to clients using our ERP. * Resolution of questions related to administrative and accounting processes. * Support in processes such as delivery notes, invoicing, stock management, and business management. * Incident analysis and client accompaniment during resolution. * Explanation and training for clients on ERP usage and its processes. * Writing communications and functional documentation. * Direct and ongoing interaction with clients (phone, email, support tools). What can we offer you? Join a great team that will guide and support your professional and personal development Continuous training * Flexible working hours * ️ Intensive summer schedule ‍‍ Work-life balance Possibility of 100% remote work ✨ Free English classes A day off on your birthday Well-being Program ️ Discount vouchers for multiple brands Flexible compensation program (Health Insurance, Meal Vouchers, etc.) **Requirements:** --------------- * Experience in corporate administration and accounting (mandatory) and knowledge of business processes: delivery notes, invoices, stock management, etc. * Experience working with ERP systems. * Proficiency in Microsoft Office Suite. * Strong written and verbal communication skills, customer-oriented. * Residence in Cuenca. * Desirable: Database knowledge, prior experience in customer support or ERP consulting, and education related to Administration, Accounting, or Finance.