Customer Relationship Coordinator – Málaga

Description

Job Summary: The Store Customer Relationship Coordinator ensures the best customer experience before, during, and after their visit to the store, managing personalized services and promoting their use. Key Highlights: 1. Working in a co-creation environment while living the company's values. 2. Autonomy to decide and act, participating in decision-making. 3. Training and development within a multinational company with an excellent working atmosphere. **Our Stores** The place where we demonstrate our purpose face-to-face. If you share this objective—and your satisfaction comes from enabling customers to bring their ideas and projects to life—this is the right place for you. Joining our store teams means working in a co\-creation environment where we live our corporate values and purpose together with customers. Will you join us? We show you here in this video: **Responsibilities and Mission** The **Store Customer Relationship Coordinator** is responsible for ensuring the best customer experience before, during, and after their store visit—regarding payment and across all existing communication channels—by leveraging knowledge of, and providing access to, a comprehensive portfolio of high-level personalized services defined by the Services Directorate. They know the data for each service and promote its use, pursuing objectives established in the action plan set by the Customer Relationship Leader (CRL). They maintain continuous contact with customers, allowing them to identify key areas for improvement. Together with the CRL, they propose action plans to the rest of the store team. They are responsible for planning and organizing the day-to-day activities of the Customer Relationship team based on store operational needs and customer flow. They drive the various in-store payment services, facilitating customer autonomy while aligning with company-wide strategy and ensuring agile customer collections. **Main Responsibilities** * Coordinates their team to ensure an excellent welcome (welcoming) for customers upon entering the store via first contact, guaranteeing an outstanding customer experience. * Listens to customer needs using available tools at any given time—such as NPS, GMB, and RCO—and proposes, jointly with the CRL, coordinated action plans to address identified needs. * Helps coordinate the CRL in organizing the team to conduct regular exit surveys without purchase, and—where possible—provides real-time solutions to customers. * Supports the CRL in tracking action plans derived from exit surveys without purchase. **Demonstrable Requirements** * Minimum of two years’ prior professional experience is required. * Good proficiency in office productivity tools. **What We Offer** **Our Purpose** ===================== At Leroy Merlin, we have a purpose that gives meaning to who we are and everything we do—a guiding principle representing our commitment to you and to the planet. Everything we offer aims to inspire your motivation to create better living environments. Because we firmly believe one thing: if we commit to it, changing the world is within our hands—and yours. Social Action is one of Leroy Merlin Spain’s fundamental pillars, adding value not only to the entire company but also to the community. Through diverse initiatives—including renovation and adaptation projects, donations, solidarity products, corporate volunteering, and our "Dignified Homes" Grant Program—we contribute to building a better world and society. **Enjoy the Benefits! As a Leroy Merlin Employee** ====================================== As a Leroy Merlin Spain employee, you have access to over 70 benefits and/or advantages, categorized into six groups—all designed to deliver the best possible experience as part of this great team. You will also benefit from Leroy Merlin’s Flexible Compensation and Benefits Policy, including opportunities to become a company shareholder, health insurance, childcare support, meal vouchers, and various discounts with major commercial partners, among others. You will receive a fixed salary plus participation in company results and profits. **Grow Your Career!** ================== Train and develop yourself within a multinational company! You’ll find an excellent working atmosphere and enjoy autonomy to decide and act, participate in decision-making, and contribute to cross-functional projects. **A Place for Everyone** Diversity Management is a core pillar of our corporate philosophy. For this reason, it is included in our Diversity Charter—a code of commitment promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. This reaffirms our commitment to respecting the right to inclusion for all individuals and recognizing the benefits brought by cultural, demographic, and social diversity. Leroy Merlin España, S.L.U. declares its commitment to establishing and developing policies that integrate gender equality—without any form of discrimination—as well as promoting and supporting measures to achieve effective equality within our organization. We uphold the principle of gender equality across every domain of our activity and within the framework of our Organization’s social responsibility. If you want to pursue work you love, our door is open to you. Here, we do not recognize barriers. **YOUR TALENT HAS NO LIMITS** If you would like to learn more about our Purpose, values, initiatives, and current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **CHANGING OUR WORLD IS IN OUR HANDS!**