Summary: Seeking a technical support specialist to provide multi-channel assistance, conduct training, and perform repairs for automotive diagnostic equipment. Highlights: 1. Provide advanced technical assistance across multiple channels 2. Conduct comprehensive product training for distributors 3. Perform diagnostic and repair work on equipment We warmly welcome technical support candidates with experience in the automotive or battery industry. **Job Description:** * **Multi\-Channel Technical Support:** Provide advanced technical assistance and troubleshooting via phone, WhatsApp, email, TeamViewer, and occasional on\-site support to new and existing distributors. * **Customer Communication:** Proactively keep clients informed and updated regarding upcoming software releases and new features for various equipment models. * **Product Training:** Conduct comprehensive training sessions for distributors on the effective use and functionalities of Topdon diagnostic equipment. * **Repair and Service:** Perform diagnostic and repair work on equipment, covering both in\-warranty and out\-of\-warranty services. * **Relationship Management:** Foster and maintain strong, positive after\-sales relationships with key clients and distributors. **Requirements:** * **Experience:** Minimum of 2 years of professional work experience in technical support, specifically with automotive diagnostic equipment, automotive technology, or a similar field. * **Technical Knowledge:** Strong foundation in automotive diagnostics, general mechanics, and/or related electrical systems. * **Language Proficiency:** Excellent command of the French and English languages (C1/C2 level) **i**s essential for communication with key markets and internal teams. BOTH languages are 100% required. * **Skills:** Proven ability to explain complex technical issues clearly and patiently. Experience using remote assistance tools (e.g., TeamViewer). **Company's website:** * www.topdon.us Job Type: Full\-time Pay: 2,000\.00€ \- 2,800\.00€ per month Ability to commute/relocate: * 08006 Barcelona, Barcelona provincia: Reliably commute or planning to relocate before starting work (Preferred) Experience: * automotive: 2 years (Preferred) Language: * English and French (Preferred) Work Location: In person