* Determine accommodation and guest needs. * Assist guests in a friendly, proactive and efficient manner with appropriate follow-up as needed. * Know all essential aspects of hotel operations. * Answer the phone properly and direct calls to the appropriate offices. * Create and manage filing systems, both digital and printed, for all guests. * Make travel arrangements and schedule meetings based on guest itineraries. * Manage reservations by phone, email, letter, fax or in person. * Register guests and manage rooms. * Charge customers by accepting cash, checks or credit cards, as well as provide cash change to guests upon request. Also manage credit card authorization operating systems. Our established standards and, if this is not the case, take active measures to ensure they are met, even if it involves preparing the room oneself if necessary. Our established standards and, if this is not the case, take active measures to ensure they are met, even if it means cleaning the facilities oneself if necessary. staff. * Verify credit acceptance by reviewing and recording ID/passport numbers, as well as * Cash register reconciliation, counting cash at the beginning and end of the work shift. * Monitor lobby activity and guest arrivals to control room operations. * Respond to guest inquiries and requests promptly, friendly and efficiently. * Provide pre-arrival support to guests. * Facilitate correspondence with guests. Work closely with hotel staff and product and service providers. * Prepare and serve breakfast if necessary. * Ensure rooms are prepared to receive guests. * Comply with established standards regarding uniform, appearance and hygiene. * Perform additional tasks as required. Requirements \- High level of English. \- Proficiency in Office suite. Job type: Full-time, Part-time Education: * Medium Vocational Training (Desirable) Experience: * Hotel experience: 1 year (Required) Language: * English (Required) Work Location: On-site employment Expected start date 08/12/2025