Butler

Description

Job Summary: This Hotel Receptionist position ensures guest comfort at the Retreat and serves as a personal point of contact for an impeccable experience. Key Highlights: 1. Luxury customer service experience 2. Personal point of contact for guests 3. Collaboration with other departments to enhance the experience * Royal Caribbean Group * A Coruña, Álava, Albacete view more locations * A Coruña, Álava, Albacete, Alicante, Almería, Asturias, Ávila, Badajoz, Barcelona, Burgos, Cáceres, Cádiz, Cantabria, Castellón, Ceuta, Ciudad Real, Córdoba, Cuenca, Girona, Granada, Guadalajara, Guipúzcoa, Huelva, Huesca, Islas Baleares, Jaén, La Rioja, Las Palmas, León, Lleida, Lugo, Madrid, Málaga, Melilla, Murcia, Navarra, Ourense, Palencia, Pontevedra, Salamanca, Santa Cruz de Tenerife, Segovia, Sevilla, Soria, Tarragona, Teruel, Toledo, Valencia, Valladolid, Vizcaya, Zamora, Zaragoza * * ### **Experience** No experience required * ### **Salary** Compensation unspecified * + ### **Department \- Position** **Hospitality, Tourism** - Hotel Receptionist + ### **Category or Level** Employee + - ### **Vacancies** 10 - ### **Applicants** 10 - * ### **Contract** Permanent Contract * ### **Work Schedule** Full-time Ongoing recruitment process. ### **Responsibilities** Ensuring Retreat guests are comfortable and knowledgeable regarding their suite, amenities, ship offerings, ports of call, their concierges and Retreat privileges Retreat guest’s personal point of contact and advocate for seamless inter\-departmental communication and delivery Taste\-testing and screening of all services and food items to ensure the most impeccable standards prior to guest use and/or consumption Championing excellence and driving further increasing standards on behalf of the Retreat program and guest Collaborating with all other Retreat areas to share information and guest’s personal preferences to enhance overall Retreat experience in all venues ### **Requirements** SHIPBOARD Employment type Minimum of two (2\) years guest-facing service experience in a luxury environment. Ability to speak English clearly, distinctly and cordially with guests. Confident, well\-groomed appearance with a warm and welcoming demeanor. Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co\-workers.