Job Summary: We are seeking a Planner Agent in Málaga to join our team and deliver cutting-edge security solutions within a dynamic, international environment. Key Highlights: 1. Part of a leading security company in Europe 2. Opportunities for personal and professional development 3. Work in an environment of continuous improvement and mutual support Are you passionate about technology and security, and do you live in Málaga? **Join our team at Sector Alarm!** At Sector Alarm, one of Europe’s leading security companies, we are looking for a **Planner Agent** to join our team and help deliver cutting-edge security solutions to our customers. If you’re eager to be part of a dynamic, international, and continuously growing environment, we’re waiting for you! **Responsibilities:** * Schedule technicians’ appointments. * Plan technicians’ work, optimizing their routes and travel times. * Manage technicians’ availability, optimizing each team’s capacity. * Monitor technicians’ daily activities and service progress. * Provide telephone support for incident management. * Manage cancellations and no-shows, ensuring proactive identification of alternative options to reschedule appointments. * Support other departments through various channels when service availability is required, prioritizing requests according to criteria established in Highway. * Plan overnight technician assignments, organizing and optimizing service routes. * Ensure service and call efficiency. * Submit daily activity reports. **What We Offer:** * Permanent contract with an innovative company focused on continuous improvement, offering a positive working environment and excellent opportunities for personal and professional development. * Working hours from Monday to Friday on rotating shifts: 9:00–17:00 / 10:00–18:00 / 13:00–21:00 **Minimum Requirements:** * University degree or vocational training qualification (FP). * Prior experience in logistics planning departments is desirable. * Advanced level of English is desirable. * Prior experience in telephone customer service is desirable. * Geographic knowledge. * Advanced proficiency in MS Office (Excel, etc.). **About Us:** At Sector Alarm, we shape the future to create a safer, more comfortable, and sustainable world. Our global team develops innovative solutions to enhance our customers’ security, positively impacting their everyday lives. We are passionate about improving how people live, work, and enjoy their homes and workplaces. With a presence across Europe and ongoing expansion, we constantly seek entrepreneurial, collaborative individuals ready to tackle new challenges and elevate our customers’ security to the next level. **Our Workplace Culture:** Every day, we work to strengthen our workplace culture—where we care for and support each other, remain open and honest at all times, and celebrate shared successes. At Sector Alarm, we know that teamwork and employee well-being are the keys to our success. At Sector Alarm, we prioritize hiring individuals with a certified disability degree equal to or greater than 33%. You will contribute to creating safer homes and lives. Will you join our adventure?