Job Summary: Social Teleoperator to provide emotional support, telephone companionship, and handle emergencies for users of the telecare service. Key Responsibilities: 1. Provide emotional support and telephone companionship to users 2. Handle emergencies of the telecare service 3. Promote the well-being of service users We are currently seeking to hire a **Social Teleoperator** for our offices located in **L'Hospitalet de Llobregat**, to **make calls to provide emotional support and telephone companionship**, and to **handle emergencies** of telecare service users **by phone**. **What will you do in this role and what will be your responsibilities?** Making calls to provide emotional support and telephone companionship to users, offering active listening, emotional containment, and psychological guidance, as well as conducting awareness-raising campaigns to promote the well-being of service users. Handling emergencies of telecare service users at the call center, received remotely or via phone call, through management systems and applications, using techniques and skills that ensure service quality, personalized treatment, and confidentiality. **What do we offer?** * Temporary contract. * Working hours: 30 h/week. * Schedule: + 6 afternoon shifts \+ 3 days off, from 15:00 to 21:00 h, Monday to Sunday. * Salary: **€934** gross/month \+ **2 extra payments** (summer and winter) \+ **incentive plan**. **Key Skills and Experience:** * Compulsory completion of compulsory secondary education (ESO) or equivalent. * Native or bilingual Catalan is valued. * Strong communication and emotional management skills are essential to communicate effectively with users during emergencies and to provide emotional support when required. * Proficiency in office software and typing skills to accurately and efficiently record information during telecare calls. * Completion of or enrollment in a Medium or Higher Vocational Training Degree in the social or socio-health field—particularly Social Integration, Care for Dependent Persons, or related disciplines—is valued. **A bit more about us** Tunstall is a leading market provider of healthcare and assistive technology. We are passionate about ensuring our teams reflect the brilliant and unique qualities of the people and communities we support. Our incredible team of over 3,000 people delivers life-saving and life-changing technology and services to millions of customers across 18 countries. At Tunstall, you’ll find a place where you’re valued and appreciated. We empower our people to demonstrate their full potential in teamwork, innovation, and leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at every step—from our open, fair, and transparent recruitment processes to the numerous professional development and growth opportunities we offer. Every person at Tunstall has a superpower: they are unique. Join our mission and become part of our team—our One Tunstall team.