COMMERCIAL MANAGER (MÁLAGA)

Description

Job Summary: We are seeking professionals with a commercial vocation and strong customer relationship skills to advise on and sell banking products and services, working collaboratively to achieve shared goals and deliver outstanding customer service. Key Highlights: 1. Professional development within the branch network 2. Advisory and sales of financial products 3. Teamwork and excellence in customer service Málaga, ES **\#job\-location.job\-location\-inline { display:** inline; } **We encourage you to join CaixaBank:** Spain’s leading bank, offering a unique value proposition for all employees, along with significant professional development opportunities and benefits. What will you do at CaixaBank? If you have a commercial vocation, strong customer relationship skills, and enthusiasm for launching a commercial career at CaixaBank, we want to meet you! We seek professionals with or without prior experience in the financial/insurance sector, eager to develop their professional careers within our branch network in the specified province. Positions to be filled include: Commercial Employee, Business/Senior Customer Manager, and Premier Banking Manager. **Your responsibilities will include:** * Advising on and selling products and services, with a focus on achieving results and meeting commercial objectives. * Providing advice on specific savings and investment products. * Anticipating and proactively addressing customers’ current and future needs. * Collaborating as part of a team to achieve shared objectives. * Promoting sound commercial practices and collaborating in their implementation. Delivering excellent customer service aligned with our new business model. But don’t worry—you won’t be alone. You’ll work as part of a team to grow and achieve the common goals of excellence and service set by Spain’s top bank. Minimum Requirements Completed university degree, master’s, or postgraduate qualification. Completed Higher Vocational Training in Administration and Finance or equivalent. Proficiency in spoken and written English will be valued, as well as knowledge of other languages. **For positions requiring prior experience, the following are required:** Proven experience in sales within similar fields. Possession of LCI, IDD, or equivalent certification and MiFID compliance. Knowledge of various financial markets, as well as savings and investment products and their associated risk levels. What do we offer? Everyone asks themselves the same questions when searching for a job: What will my working hours be? What is the office atmosphere like? Will I have opportunities to grow and progress within the organization? … Don’t worry! We’ll explain everything so that you have no doubts. * You’ll join one of our most innovative branches, operating under a personalized customer service model, surrounded by outstanding colleagues. * Your working hours, if joining a Store branch, will be Monday to Friday from 8:15 a.m. to 3:00 p.m., plus two days per week (Mon/Thu or Tue/Fri) from 8:15 a.m. to 6:30 p.m., including a 1-hour-and-15-minute lunch break. * You’ll enjoy approximately 26 working days of vacation annually (29 days for Store branches) to pursue your passions—travel, time with friends, or any number of activities. The choice is yours! * We want you to grow with us. You’ll be enrolled in a fully funded master’s program, enabling you to confidently advise on and formalize our portfolio of banking and financial products. You’ll also have access to our regulated professional career paths, where increased professional responsibility goes hand-in-hand with higher compensation. * You’ll have access to a dedicated training platform to stay up-to-date on regulations affecting our business, plus a catalog of self-paced courses for you to select based on your interests. Financial support is also available for pursuing further academic studies or language learning. * You’ll receive comprehensive, fully funded health insurance coverage for yourself, as well as a contribution toward a pension plan. * Additionally, we proudly hold Top Employers certification as the best company to work for in 2023. We look forward to meeting you during our selection process, which consists of an initial phase with Randstad—our recruitment partner—who will conduct an initial CV screening, followed by a group exercise (for Commercial Employee roles) and a personal interview. If you successfully complete this first phase, you’ll proceed to an individual interview with CaixaBank’s HR team. All our recruitment processes adhere to the principles of meritocracy, diversity, and equality. If, after reading all this, you’re still not convinced, you probably know someone who would be a great match—so feel free to forward this opportunity to them. Job Profile Responsible for daily operations and appropriate commercial activity to deliver the best possible service to customers while managing the branch’s administrative workload. Competencies H CUSTOMER SERVICE QUALITY H COMMERCIAL SYSTEMATIC APPROACH H CUSTOMER AND SECTOR KNOWLEDGE H CUSTOMER RELATIONSHIP MODEL H PRODUCT-BASED CROSS-SELLING H SALES CLOSING, NEGOTIATION, AND AGREEMENTS H BANKING AND/OR FINANCIAL PRODUCTS AND SERVICES S.1\.1 ALLIANCES – COLLABORATION AND TRANSVERSALITY S.1\.4 ALLIANCES – COMMUNICATION S.1\.3 ALLIANCES – INFLUENCE S.1\.2 ALLIANCES – CUSTOMER ORIENTATION S.2\.1 HUMANISM – COMMUNICATION AND EMPATHY S.2\.2 HUMANISM – LEADERSHIP AND TEAM DEVELOPMENT / SELF-LEADERSHIP S.4\.1 ANTICIPATION – ANTICIPATION AND CHANGE MANAGEMENT S.3\.1 EMPOWERMENT – RESULTS ORIENTATION S.5\.1 DIVERSITY – PROMOTION OF DIVERSITY H PROACTIVE ANTICIPATION AND IDENTIFICATION OF COMMERCIAL OPPORTUNITIES H COMMERCIAL TOOLS H INTERNAL REGULATIONS AND ANTI-MONEY LAUNDERING PROCEDURES