DESCRIPTION **Service Owner with Systems Focus – Vincci Hotels Corporate** -------------------------------------------------------------------------- Ensure the **hotel technology infrastructure** (LAN/Wi-Fi/VoIP/IPTV/CCTV/IoT) is standardized, well-documented, and delivers **quality of experience**, coordinating vendors and **leading openings/rollouts**. When not traveling, you will provide **L2 support** and perform **system administration tasks** to drive team momentum. **What You’ll Do (Scope)** * **On-site audits:** LAN/Wi-Fi, VoIP/PBX, IPTV/TV, CCTV, access control, BMS/IoT status; verification against corporate standards; inventory capture and **as-built** documentation. * **Openings and rollouts:** requirements (HLD/LLD), scheduling, integrator coordination, **end-to-end testing**, and first-time-right acceptance. * **Vendor governance:** SLAs/OLAs, RCAs, improvement plans, and compliance with templates (VLAN/ACL, QoS, addressing). * **Documentation & CMDB:** topologies, port/VLAN lists, AP/camera/TV/rack locations, cabling certifications, configuration backups. * **Systems (practical focus):** Windows Server/AD DS/DNS/DHCP, **GPO**, **Intune/Defender** at operational level; **PowerShell** for diagnostics and simple automation. * **Security (support role):** VLAN segmentation (Backoffice/Guest/VoIP/IPTV/CCTV/IoT/POS), log onboarding to **SOC/MSSP**, and on-site **GDPR/PCI evidence**, **in direct coordination and support of the dedicated Security Department colleague**. **Your Responsibilities** * Maintain and enforce the **corporate baseline** per hotel type (LAN/Wi-Fi/VoIP/IPTV/CCTV/IoT). * Prepare and execute **QA/acceptance checklists**, ensuring complete and up-to-date **as-built** documentation. * **Coordinate changes** and maintenance windows with integrators/MSSPs; conduct **post-mortems** and define improvement roadmaps with ROI analysis. * Build **KPI dashboards** per hotel (Wi-Fi/voice experience, availability, incidents) and security controls (logs/segmentation). * Provide **L2 support** for systems and networks: low-risk diagnostics and technical preparation of changes for integrators. **L2 Support (Supporting L1)** * Resolve L2 issues in **AD/GPO/DNS/DHCP/Intune/Defender** and **basic networking**; analyze Wi-Fi/voice/IPTV performance for vendor escalation. **Requirements (Must-Have)** * **3–5+ years** in **multi-site networking/communications** (L2/L3 switching, enterprise Wi-Fi, VPN, voice QoS) and **audits/rollouts**. * **Solid systems expertise**: Windows Server, **AD DS/DNS/DHCP**, **GPO**; basic operation of **Intune/Defender**; **PowerShell** for diagnostics/automation. * Practical knowledge of **VoIP/SIP**, **IPTV multicast/IGMP**, **CCTV/ONVIF**, **access control**, and fundamentals of **BMS/IoT**. * Experience managing **vendors** (communications/IPTV/audiovisual) during construction and production phases. * Willingness to **travel regularly**. REQUIREMENTS **What We Offer** ------------------- * **An exceptional work environment**: Join a dynamic and passionate team where every day brings new opportunities to learn and grow. * **Flexible working hours**: Two-hour flexibility both at start and end of day, plus condensed workweeks on Fridays and throughout summer months. * **Remote work**: Two days per week. * **Competitive benefits**: An attractive salary package and additional benefits designed to make you feel valued and motivated. * **A place to innovate**: We value your ideas and contributions, empowering you to actively shape our company’s evolution.