Reception Assistant

Description

Job Summary: We are seeking a Reception Assistant for CATALONIA HOTELS & RESORTS in Madrid to handle check-in/out, cashier duties, incident management, luggage handling, mail, and telephone calls, with growth opportunities. Key Highlights: 1. Stable position with real growth opportunities 2. Incident management and bell staff supervision 3. Dynamic environment in a centrally located hotel CATALONIA HOTELS \& RESORTS requires a RECEPTION ASSISTANT to work in our hotels located in the center of Madrid. The main responsibilities include: * Check\-in/Check\-out. * Key control and room key reading. * Safe deposit box rental. * Cash register reconciliation and handover to the next shift colleague. * Full responsibility for all tasks generated during the assigned shift. • Incident management (not resolution). * Luggage handling. * Room changes. * Mail management. * Room sales. * Telephone call management via switchboard. * Supervision of assigned bell staff. REQUIREMENTS * Previous experience in a similar position. * Tourism-related studies. * Advanced English \+ Other languages are valued. * Customer-oriented attitude. * SAP knowledge is highly desirable. OFFERED * 40-hour weekly contract. * Rotating shifts. * Fully stable position with real growth opportunities. * Competitive salary.