IT Support Technician

Description

This position focuses on first-level technical support for internal customers, covering a broad range of needs in microcomputing, desktop applications, and local networks. Responsibilities include comprehensive configuration and deployment of computer workstations—such as desktops, laptops, and tablets—ensuring their correct operation from the outset. Additionally, the role involves managing hardware and software inventories, as well as handling documentation associated with HelpDesk technical support services, maintaining accurate and up-to-date records. This role requires constant interaction with end users to resolve incidents, demanding not only solid technical skills but also clear and effective communication to diagnose issues and deliver rapid solutions. The job entails staying current with emerging technologies and software updates to provide competent and up-to-date support. The position is critical to ensuring operational continuity and staff productivity by minimizing downtime. Candidates are expected to contribute to continuous improvement of support processes by documenting common solutions and participating in the creation of user manuals or guides. The work environment values proactivity and the ability to work both independently and collaboratively, coordinating with other IT departments when necessary to resolve more complex issues. In summary, this function is key to the organization’s technological infrastructure, delivering essential technical assistance that underpins the daily activities of all employees. The contract includes a competitive salary commensurate with the candidate’s professional experience. A continuous training program is offered, with annual access to e\-learning platforms for technical and soft skills development. The company provides 23 annual vacation days and, in most projects, implements a flexible working schedule to support work-life balance. A flexible compensation plan is available, potentially including meal vouchers and childcare vouchers. The company offers a mentoring and career development program, assigning a professional reference for ongoing career tracking. Stable contractual conditions are provided within a continuously growing company committed to new technologies. A Medium-Level Vocational Training qualification in Computer Systems—or an equivalent degree—is required. Technical knowledge in local network configuration and Microsoft system administration—both in on\-premise environments—is mandatory for Level 1 (N1) desktop support. Basic knowledge of assembling, repairing, reinstalling, and commissioning Wintel-architecture PCs is required. Practical experience with cloud-based office productivity solutions—specifically Microsoft Office 365\—is essential. Data analysis knowledge is considered an asset. A minimum of five years’ professional experience in similar IT technical support roles is required.