**Omega CRM is a Merkle \& Dentsu company, leader in development of Customer Experience services, with \+20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.** ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Job Description** * Conduct comparative analyses between the current state (As\-Is) and the desired or future state (To\-Be) of processes, systems, or organizational structures, with the goal of identifying improvement opportunities, inefficiencies, gaps, and transformation needs. * Conduct comprehensive current state (As\-Is) assessments by engaging with stakeholders to understand existing business processes, workflows, roles, and tools. * Document current processes in detail, identifying pain points, bottlenecks, inefficiencies, and redundancies. * Design future state (To\-Be) processes that align with business goals, incorporating technological, organizational, and methodological improvements. * Collaborate with stakeholders to validate future\-state designs and ensure feasibility and alignment with strategic objectives. * Perform gap analysis by comparing As\-Is and To\-Be states, identifying required changes across technology, people, processes, and regulatory factors. * Develop actionable implementation plans or roadmaps to support business transformation initiatives. * Create clear and accurate process documentation, including diagrams (BPMN, SIPOC, flowcharts, etc.) and supporting materials. * Prepare and deliver analytical reports and presentations for senior management and cross\-functional teams. * Facilitate knowledge transfer and support delivery teams by translating business analysis into technical or operational requirements, ensuring successful implementation. * Provide continuous support during the implementation phase to monitor progress, resolve issues, and ensure process improvements are effectively adopted. * Requirements Analysis. * Design and implement functional solutions in projects. * Provide effort estimations for projects. * Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives. * Analyze and improve application performance. * Collaborate with technology providers when required by the project. * Contribute to the validation of the solution against functional requirements. * Comply with the agreed software quality standards set by Omega's Technical Management. **Required Experience** * Minimum of 4 years work experience with Salesforce consulting roles. * Proven experience conducting As\-Is / To\-Be analysis of business processes, systems, or organizational structures. * Ability to assess the current state of operations and design optimized future\-state models aligned with business objectives. * Skilled in identifying process inefficiencies, operational gaps, and transformation opportunities. * Experience in documenting workflows, creating process maps (e.g., BPMN), and preparing actionable recommendations for improvement. * Strong collaboration skills to engage with stakeholders and cross\-functional teams throughout the analysis and implementation phases. * Ability to facilitate knowledge transfer sessions and provide ongoing support to development, implementation, or operations teams during project execution. * Experience with different clouds such as Sales, Service, Marketing Cloud, Community, etc. * Experience with Agile methodology. **Skills** * Oral and written fluent in English. WHAT DO WE OFFER * Permanent contract. * Flexible Schedule. We make it easy. Balance your professional and personal life. * Certifications plan. Improve your skills and get the official certificate from our main partners. * Home Office. You decide and we support you. * Flexible retribution (public transport ticket, Ticket restaurtant, …). * Health insurance. * OMEGA in action. Our commitment to a better society is not just an intention * Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer\-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end\-to\-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580\+ professionals from 24 nationalities, and 2,500\+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non\-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4\.9/5\), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: \#Talent, \#Flexibility, \#Commitment, and \#Innovation. We grow \#Together.