Reception Assistant for Hostel – Weekend and Night Shift

Description

Job Summary: We are seeking a reception assistant for a hostel in Madrid, with experience in customer service, reservation management, check-in/out procedures, and cash handling, for weekend and night shifts. Key Responsibilities: 1. Comprehensive customer assistance at a hostel 2. Check-in/out and reservation management 3. Collaboration with other departments Country Spain Province Madrid \- Madrid Application Deadline 12/06/2026 Category Direct Care, Service Staff **NGO Information** FUNDACION PROMESA **Rating** (0 ratings) **info** Response rate: 70.20% **info** **Objective** ------------ RECEPTION ASSISTANT FOR HOSTEL – WEEKEND AND NIGHT SHIFT Responsibilities include: * Welcoming and assisting guests as needed. * Assigning cleaning tasks. * Individual guest check-in/check-out. * Group check-in/check-out: providing information on mandatory hostel rules, scheduling breakfast/dinner shifts/timings. * Reporting incidents to other shifts. * Handling reservations, responding to emails, and providing telephone information. * Tourist information. Daily updating of any useful information for guests. Cross-selling. * Daily cash control and closing. * Assisting other departments when required or requested. Duration: Mid-July to mid-September. Languages: Spanish \+ English (conversational) Compensation: Based on position category and aligned with the Madrid Community’s Hospitality Collective Agreement. **Profile:** At least 2 years of experience in a similar role. * Proficient user-level knowledge of office software. * Advanced knowledge of hospitality management systems (PMS). * Fluency in English. * Knowledge of additional languages and specialized training will be considered an advantage. **Competencies:** Learning ability, Optimism and enthusiasm, Flexibility, Organization and planning, Technical and personal reliability, Interpersonal communication, Diplomacy and professionalism **Level:** Employee **Contract Type:** Full-time **Duration:** Not specified **Salary:** Between €12,000 and €18,000 gross/year **Minimum Education:** Compulsory Secondary Education **Minimum Experience:** At least 2 years **Start Date:** 04/06/2026 **Number of Vacancies:** 1